Greydon House

17 Broad Street | Nantucket, MA 02554-3502  [SEE MAP]Nantucket, MA  [SEE ADDRESS]
Credit

Courtesy of Greydon House

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at the Greydon House

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Guest Reviews

TripAdvisor Traveler Rating 5

Incredible Service - INCREDIBLE

Dec 18th, 2019

We had the most incredible customer service experience I have ever had at a hotel anywhere in the world. I stay in hotels no less than 85-90 nights a year and have seen it all. This experience was legitimately the best all around customer service I’ve ever experienced. I’ll preface this review with the fact that we were there the first week AFTER the Christmas Stroll so the island was very slow. However we were told the hotel was relatively full. Our experience started more than a month before our visit with Tracy taking so much time to ensure we had dinner rez’s and fun things planned and some knowledge of the island. After getting checked in she came in on her day off to make sure we were well taken care of and had a ride to a brunch spot!!! ON HER DAY OFF! She stayed in touch with us through the stay and even showed up early to take us to the airport. That may have been some special off-season treatment but still. Just so good. Upon checking in the front desk person was so nice and even showed us a couple rooms we could chose from and then showed us that they had typed up an itinerary of our brunch and dinner reservations. There were several small gifts in the room and she walked us to the restaurant and personally introduced us to the staff who took care of us later. The restaurant on the property was amazing. The servers were all spot on and the wine Stu spent a ton of time with us and even did some impromptu tastings with dessert. Everything a boutique hotel should be. The appointments were well thought out and the rooms while small were really really nice. Icing on the cake- I just got a text from Tracy at the hotel (I think, unsaved #) with a picture of a belt I apparently left in my room just asking if it was mine and if they can send it to me. I leave stuff in hotels all the time all over the country and I’ve never once had an employee go to the trouble of finding my #, texting me a picture of the item, make sure I knew I’d left it, and then go out of their way to send it to me. Just perfect service the way it should be done!!! I can’t speak for what it’s like in the throes of busy season but this was a fantastic stay. 5/5 stars. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Cramped, uncomfortable, but yes, pretty.

Nov 30th, 2019

We had the Broad Suite - ironic name for cramped, awkward space. Tiny bathroom with a mirror above the sink hung so that you get a view of your waist. Living area has a super uncomfortable vintage loveseat and chair, and weak lighting. Everything feels sized for a Lilliputian. Pretty decor cannot overcome these weaknesses. The front desk staff is hit or miss. We would not return. However, the restaurant ViaMare and bar are owned separately, and it shows. The food is interesting and very good, and the good looking bar is awesome - warm staff, great music, great vibe. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Downtown jewel box feat high design in small quarters at a price

Aug 27th, 2019

As a New Yorker and recent Boston transplant, my husband and I headed to Nantucket to reconvene with another Manhattan couple for a long weekend of eating, drinking, running and relaxing. While I still believe a house is the best way to go on the island, we were too late to the summer booking party and were left with only hotel options. At peak pricing, options were slim. So all the rumors are true. The Greydon House features a welcome break from the seashells and whale decor overwhelming the island. The location is within walking distance to the port where boats arrive and a number of the town's best restaurants (try The Pearl and Black Eyed Susans!). The staff is welcoming and chatty, and tolerated a barrage of advance reservation requests and constantly changing plans. The restaurant (I'll get back to this) was buzzy and beautifully designed, and while we went out for meals the bar served as a perfect drop-in with the vibe and energy of the West Village. The delicious and on trend Jura wine in the room was a lovely gesture. At around $700 per night, I was couldn't help but feel underwhelmed. The rooms are tiny and the beds are small. If not a full size bed, it felt like one. While you can't expect spatial quarters in a downtown Nantucket B&B, I yearned for more common space to read and relax as an alternative to the "cozy" rooms. The hotel co-owns the restaurant, so it wasn't "technically" attached to the hotel. Understandably this means at certain hours, there is literally zero public space to occupy. We did sneak in before/after dinner for wine on the deck, which was lovely. In particular for a Nantucket vacation, rest, relax and exiting without a plan is part of the joy. I found myself regretting we didn't have a house with a porch and a yard. Ultimately I can't fault a small hotel to charge top prices in the peak of summer on a small, wealthy island. I might however recommend the hotel double down on the small luxury touches to make up in what they can't physically accommodate. Perhaps bikes or a more sophisticated breakfast spread? If you are popping in for a weekend with an agenda full of plans, the lack of space probably won't bother and the location and staff will do their part too make the experience just right. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Greydon House is the best!

Aug 21st, 2019

Recently spent a week at GH and we shall never forget it. What an experience! We were greeted like old friends and loved every minute. If you go to Nantucket go to GH, you won’t regret it. Perfection. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lifesaver

Aug 8th, 2019

Our flight to NYC was canceled at the last minute due to bad storms, and we were very lucky to snatch one of the last rooms at Greydon House. I can't imagine a more perfect inn, with beautiful rooms, plentiful amenities, and great attention to detail. We were lucky enough to have Peticea check us in. Her kindness went way beyond necessity. She made sure we had everything we needed, as we'd already checked our bags at the airport, with the thought that we'd be returning to catch our flight after a 3 or 4 hour delay. The delay kept growing until it turned into a cancelation. We had had a mediocre experience in the hotel we'd stay in the prior few nights. I guess that made us appreciate Greydon all the more. By the way, the food in the Greydon House restaurant is exceptional too. I can't imagine there's a better place to stay in all of Nantucket. TRIPADVISOR.COM USER 

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