Gstaad Palace

Palacestrasse 28 | Gstaad 3780  [SEE MAP]Gstaad  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Honeymoon in the Palace

Sep 25th, 2020

My wife and I spent wonderful four nights in the hotel and one night in the Walig hut that altogether was a lifetime experience! I would highly recommend this to everyone since basically all guest are treated like being on their honeymoons. The whole hotel set up is very romantic, the rooms are cosy, the dining experience is fabulous and knowing a bit about the Scherz family makes it even more memorable. Talking to the staff makes you amazed that the majority of them have been working for the hotel for many years and it is visible practically everywhere as they know exactly what you want or need and make it happen right away. During your stay you see couples and families that chose this wonderful place as their reunion destination and I really don't wonder why. The Walig hut stay is also highly recommended from us since you enjoy the views, peace and quiet of the Swiss mountains with having Mauricio as your caretaker who makes all the preparations, very romantic dinner set up and sums it up with a nice chat by the fireplace by the way mentioning that he has worked at the Palace for 33 years! Yes, that long. In conclusion, we would definitely give a six star rating to the hotel, the staff and the Scherz family. It is not just a fancy hotel, it is a place that feels like home and you're already looking forward to coming back. We are celebrating our wedding anniversary there one day. Big thanks, stay safe and have a great winter season! Lucie and Pavel TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Just wow

Sep 17th, 2020

Oh my goodness this hotel is nice. We like fancy hotels it has to be said and but I think this was the best we've stayed in in Europe. We booked it on the morning of the day we arrived. We had been in the South of France and had to escape as our government decided we would have to quarantine for two weeks if we didn't leave France by 4am the next day. So we looked at a map of Switzerland, decided Gstaad wasn't too far to drive (it was a bit further than we thought) and found the Gstaad Palace on Bookings.com. We then booked it directly with the hotel as I find these days for top hotels you get a better rate and a better room if you book directly. We arrived tired after our long drive, but I was delighted to find that our rate was half board so dinner was included. We were also given an upgrade on one of the rooms. We had a junior suite which interconnected with a classic room. Both rooms were exquisitely furnished with a beautiful marble bathroom, with rain shower, bath with TV and double sink with loads of shelf and drawer space. The room had a fantastic dressing area with two huge wardrobes and - finally - more than enough coat hangers (most hotels never give you enough!). The bed was super comfortable, the views lovely. It's very rare that we go to a hotel room that so exceeds our expectations but this one definitely did. What else can I say? The dining room is lovely and when the weather's warm enough (which it was on a couple of days) you can have breakfast and dinner out on the beautiful terrace overlooking the mountains. The food was great and they have a vegetarian and vegan section on the menu. It would have been good to have more non-pasta vegetarian options but those they had were delicious. This is the only hotel I have ever stayed in where I felt we lowered the tone a bit when we walked into the dining room. There were a lot of fabulously rich looking people who had obviously been coming for years. The cheery concierge Stefano really made our holiday. As we only booked the hotel the morning of our arrival I didn't have any time to research where to go or what to do (we like walking in the mountains) but Stefano gave us some excellent suggestions which we really enjoyed. The concierge can also give you lift cards so you don't have to queue up (not that there were any queues - Gstaad was blissfully quiet). The hotel has an outdoor pool which is open to the public and slightly separate from the hotel. We went over there one day but there seemed to be some sort of party going on so we went back to the main part of the hotel and went in the blissful warm pool with just the best massage jets of any pool I've been in. The pool is outside (although you can enter it from the inside) so you can wallow in it while looking at the scenery. It was heavenly. There is also an indoor pool (which had doors open to the outside) if you want to do swimming. The spa area is also heavenly with beautiful changing rooms and a rest area with a fire. There's a good gym too which we didn't visit (we were getting enough exercise in the mountains). Gstaad is a beautiful little village. Yes, extremely high end with Madison Avenue type shops, but very pretty nonetheless. In fact the whole area is utterly charming with gorgeous wooden chalets with window boxes brimming with flowers. The scenery is just delightful - the mountains aren't as high or dramatic as in other parts of the Bernese Oberland such as the Lauterbrunnen valley, but it's still exquisite, pure chocolate box scenery. There are quite a few mountain gondolas running in the summer to get you up high, as well as the Glacier3000 cable car which is well worth doing. Switzerland is very very expensive and this was probably the most expensive hotel we've ever stayed at. But actually compared to the one we stayed at in Taormina a couple of years ago which was almost as pricey and nowhere near as good, this felt like a bit of a bargain. I would love to go back. It was heaven. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Kindest sacred souls

Sep 3rd, 2020

BS’D Thank G-D I enjoyed phenomenally thanx to the tremendously kind sacred souls I give you the names now Kindly forgive me if I forgot anyone’s name Freddy ~ Voiturier Toto ~ lobby Emillio ~ lobby Gianni ~ Night reception Claud-eve ~ in house keeping Paul ~ reception Piedro ~ House keeping Mario ~ lobby bar Vittorio ~ Vice director Jimmy ~ Lobby bar Diego ~ Lobby bar Mirko ~ Breakfast Alberto ~ Breakfast Christian ~ Breakfast Veronica ~ house cleaning 1st floor Catarina ~ Reception Eugenia ~ Spa reception Bruno ~ House keeping Andrea ~ Chef service Jacopo ~ Restaurant Paula ~ house cleaning 1st floor Emilliano ~ Voiturier Stefan ~ Conciegre Marinik ~ Voiturier Kindly praise tremendous asset to the success Thank you in advance Kindest blessings Raphael TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

3 day stop over. Perfect stay

Aug 29th, 2020

We have been going to Gstaad for years. We have rented a chalet many times, we have stayed at other hotels but nothing beats The Palace. Great rooms, looks of space, great internet, amazing olympic size pool (could be 2-3 degrees warmer but huge so understand why that may not be possible. Our rooms were interconnecting and everything worked well. They all took C19 very seriously with lots of sanitiser stations all around. Everyone was also very good at keeping a good social distancing. The bar is always great and we used room service a few times; that Club Sandwich is just the BEST! Kids had an amazing time. Lots for them to do and lots of elbow room. It is an easy walk down to the village. We are going back next year! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Still the very best Hotel in Gstaad

Aug 28th, 2020

The Palace Hotel is the last of old fashioned privately run Hotels where they can organise anything you need- My wife and son aged 8 spent 18 nights here when The Palace re-opened. It was my first choice of Hotel with all the goings on with Covid. I knew that The Palace would surpass itself in terms of the right balance of hygiene and the sheer practicalities of running a 5 star Hotel. It sure did from the expertly handled quick turnaround of daily laundry to the extremely kind and efficient 3 concierges, Stefan, Stefano and Giovanni who together with the whole team in reception must have scanned over 300 pages for me throughout my stay, Barbara who as in charge of Guest Relations was always present at times when needed and efficient and kind at that, Mario in the bar for the best daily bullshots, Andreas for his totally unflappable attitude and serious organisation of the restaurants-Carlos the wonderful doorman. These are only a few of the truly excellent staff all run under the owners watchful eye. This is a Hotel like no other with the best terrace in The Alps. The service here is outstanding on all fronts. The beds incredibly comfortable. All in all a faultless stay and yes I would go again!!!!! Thank you TO ALL the team at The Palace. TRIPADVISOR.COM USER 

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