Guadalajara Plaza Ejecutivo Lopez Mateos

Av Lopez Mateos Sur 2128 | Zapopan, JAL 44510  [SEE MAP]Zapopan, JAL  [SEE ADDRESS]
Credit

Courtesy of Guadalajara Plaza Ejecutivo Lopez Mateos

Find the Best Price

at the Guadalajara Plaza Ejecutivo Lopez Mateos

Navigate forward to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Navigate backward to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

We do not have deals for this hotel.

Guest Reviews

Tripadvisor Traveler Rating 5

The Friendly and Professional Hotel Staff

Dec 5th, 2019

I thoroughly enjoyed my hotel stay due in large part to the thoroughly friendly and professional staff. They collectively were always on hand to answer any questions or help in any manner. It’s interesting to note how well the staff gets along and the number of years they have served this clean, modern hotel. The management staff is also up to par! Needless to say, one feels you are among family and friends with a few hours. The hotel manages all this within the constraints of language challenges, outside construction as the city of Guadalajara grows and improves all through out. I can’t recommend this hotel enough. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Ask for room overlooking the pool

Nov 7th, 2019

We arrived by taxi and liked the location and look of the hotel. As there were many attractions that weekend we had a room in the tower. Very nice but small and had noisy street view. Fortunately they relocated us to a ground floor room by the pool the next day and that room was a suite for $20.00 more per night. Huge room beautiful appointments and location. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Excellent for business stay

Aug 6th, 2019

The hotel is well located near to one mall and restaurants, the breakfast buffet is very good and no expensive, on weekends have a nice musician with violin the service is good. The rooms are good enough with old decoration. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Disappointed on staff's problem solving skills

Aug 3rd, 2019

Everything was going great until I made my first call from my room the first night asking for extra pillows. My husband and I arrived late from our flight and were exhausted. I called and asked for 2 pillows for me and one for my husband and their response was: I can only give you 2 pillows. I asked why (assuming the hotel was booked full) but his simple response was "cause you already have some" I just didn't want to argue on my first night there and was exhausted from my flight so I just said, "ok thanks". Second issue came when on day 2 I approached the reception and asked if there was any rooms available with a king bed that my husband and I cold change to (of course I would pay extra if needed) and I was told to check back in 2 days because people were going to check out that day but they were "holding" the possibility of extending their stay. I understood and checked back 2 days later.... When I went back to check there was a different person at the counter. I told her what was told to me and she seemed to be completely oblivious about what I was telling her. She said to check in 2 days. This time I asked to make some notes and I waited there to see her do it. She did. INTERNET IS AN ISSUE. If you need WiFi for your trip, this is not a good place to stay. I called 3 nights in a row. asking for help. their internet wasn't working. All three nights they told me the same thing. I'll pass down the report. finally the 4ht night was enough. I couldn't work. I went to the desk to complain. I could not believe the response I got. The guy told me It was my equipment that was not working. He blamed me. That was the cherry on top. I had 2 $5,000 computers and my husband and I both know IT and programing we know how computers work... I explained that the WiFi only works in the mornings and not at nights. There's nothing I could do to make him change his idea of blaming my phones and laptops. This is completely unacceptable. Nothing is ever their fault.. Light in the hotel went out. Guess what, wasn't their fault. I asked how long will it be until its back?- they don't know... It wasn't caused by the hotel.. Internet not working? Oh maybe there is too many people on it. try again later.. See the place is nice and clean but with customer service this place looses 2 stars for me. The only reason I kept 3 is because it was clean and nice. But customer service needs to improve in order for me to go back there... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very satisfied

Jul 28th, 2019

It was my 2nd long term (+3 weeks) stay in a hotel, and I can only recommend. Services are on a high level, tasty food, comfortable suits. Location is calm, with all necessary around. Specially a very friendly staff will help you to organize your free time. Experienced and helpful local guys like Juan Diaz, know the city and locations which you should visit. Very satisfied. :) TRIPADVISOR.COM USER 

If you make a purchase from our site, we may earn a commission. This does not affect the quality or independence of our editorial content.