GuestHouse Hotel Norwalk

12500 Firestone Blvd | Norwalk, CA 90650-4329  [SEE MAP]Norwalk, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Run down, outdated and dirty

Jul 23rd, 2018

Experience upon check-in: Got to room which was boiling hot because AC was off and curtain was open, sun streaming in. Discovered trash in wastebasket, wrinkled beds, burnt out lightbulb and phone didn't work. In lobby asked for a new room and didn't get one apology. In fact, they made it seem like an inconvenience, saying they were "totally booked". I totally doubt that. The walkways outside were dirty and sticky and we saw a huge cockroach. The signs everywhere to "watch your belongings" and "no alcohol" are not inviting. We were supposed to stay 2 nights, we only stayed one. Even that was too long. Not recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Photos misrepresented what we got

Jun 29th, 2018

This is not what I expected. The parking is painfully limited. Because of the way the hotel is designed if your room is upstairs and you can’t find a close spot then you could end up with a long trek. We had 5 bags and a sleepy child to walk with. The room smelled like smoke, the smoke detector has a plastic bag covering it, there was a dirty rag in the corner of the bathroom, and the bathroom fan doesn’t work. The room in general is jenky, dirty and old. The area is creepy and the parking lot is difficult to enter. If the photos represented the rooms more accurately I would have never stayed here. This should be a 2 star hotel max! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Hotel correct but localisation is not fantastic

Jun 9th, 2018

The quality of the hotel is correct, if you're Lucky enough not to get an older room. Services are good. However I was disappointed by the localisation, far from any interest point. To be considered when looking for a one-night-stop in LA TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Very good room, poor breakfast

May 6th, 2018

GuestHouse Inn & Suites is situated in Norwalk, a town beside Los Angeles. The room is large, with two big and comfortable beds, a coffee machine, but if you need a fridge, you have to rent one. The bathroom is large enough. The breakfast was a disappointment, for an European with souvenirs from European hotels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Christine, the Director of Sales is AMAZING!

Mar 10th, 2018

Where to start? Christine, the Director of Sales is AMAZING. She is the most, friendly, nice, professional, and helpful person ever. We recently celebrated my daughter's 15 (Quinceañera) and thank god for her. Everything went perfectly. The place was immaculate, and elegant. Her staffs, from the Servers, to the Front Desk Agents, Security Guards, were extremely courteous and helpful. My daughter smothered cake on my face, and off to the rescue was one of the servers (sorry to say I did not get her name), and handed me some napkins. The rooms are clean, very well appointed, and an exceptional value. There is a Club in this hotel as well. If you like 80's Disco music, this is definitely the place. Again THANKS Christine! We had a BLAST!!!! Luis F. Assistant GM Comfort Inn Santa Monica TRIPADVISOR.COM USER 

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