GuestHouse Hotel Norwalk

12500 Firestone Blvd | Norwalk, CA 90650-4329  [SEE MAP]Norwalk, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Checked in, saw room, cancelled reservation

Sep 2nd, 2019

Listed as a 3 star hotel with free WiFi. Exterior and interior of hotel are run down. Rooms show signs of age, dusty smell--like an attic. There was a pubic hair when we pulled back the sheets on the bed upon arrival. The wifi signal was too weak to reach out room (the front desk mentioned that maintenance was working on it, but the issue was not resolve). The parking lot did not feel safe--plastered with signs warning that parking is at your own risk and denying any liability. This hotel needs its stars audited. After checking in and seeing the room, we cancelled the reservation and went to a different hotel. Now having a good experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Run down, outdated and dirty

Jul 23rd, 2018

Experience upon check-in: Got to room which was boiling hot because AC was off and curtain was open, sun streaming in. Discovered trash in wastebasket, wrinkled beds, burnt out lightbulb and phone didn't work. In lobby asked for a new room and didn't get one apology. In fact, they made it seem like an inconvenience, saying they were "totally booked". I totally doubt that. The walkways outside were dirty and sticky and we saw a huge cockroach. The signs everywhere to "watch your belongings" and "no alcohol" are not inviting. We were supposed to stay 2 nights, we only stayed one. Even that was too long. Not recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Photos misrepresented what we got

Jun 30th, 2018

This is not what I expected. The parking is painfully limited. Because of the way the hotel is designed if your room is upstairs and you can’t find a close spot then you could end up with a long trek. We had 5 bags and a sleepy child to walk with. The room smelled like smoke, the smoke detector has a plastic bag covering it, there was a dirty rag in the corner of the bathroom, and the bathroom fan doesn’t work. The room in general is jenky, dirty and old. The area is creepy and the parking lot is difficult to enter. If the photos represented the rooms more accurately I would have never stayed here. This should be a 2 star hotel max! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Hotel correct but localisation is not fantastic

Jun 9th, 2018

The quality of the hotel is correct, if you're Lucky enough not to get an older room. Services are good. However I was disappointed by the localisation, far from any interest point. To be considered when looking for a one-night-stop in LA TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Very good room, poor breakfast

May 6th, 2018

GuestHouse Inn & Suites is situated in Norwalk, a town beside Los Angeles. The room is large, with two big and comfortable beds, a coffee machine, but if you need a fridge, you have to rent one. The bathroom is large enough. The breakfast was a disappointment, for an European with souvenirs from European hotels. TRIPADVISOR.COM USER 

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