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at the Gurney's Montauk Yacht Club
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Oct 5th, 2020
We stayed at Gurneys Star Island late Sept / early Oct after finding a great deal online. After booking the King Villa through a 3rd party, I read a bunch of negative reviews and the hotel was kind enough to upgrade us to a King Courtyard view room - which was GORGEOUS! Our room was spacious, with a stunning and large bathroom and a cute terrace that looked over the restaurant and lights by the marina. Everyone who worked at the hotel from check in to the casual take out restaurant were friendly. Dinner at Showfish was mostly great - awesome service, cocktails, apps (crudo) and dessert (tarimisu), but our mains were not amazing. We had one quiet night in with pizza on our balcony, which was also pretty delicious (expensive yes, but what I would expect for a resort). We didn’t use a ton of the facilities, mostly because it was cold during our trip. We did use the Montauk Downs tennis courts, which were included given that the onsite tennis courts were closed - it was a short 4min drive and a lot of fun! Overall the location is great. An easy drive to the lighthouse & town. All in all it was a great trip and a nice time to be at the resort as given the cool weather it was lovely and quiet & exactly what we needed to escape the city for a few days. TRIPADVISOR.COM USER
Not worth the money
Sep 25th, 2020
For what we paid, we would have expected a much nicer room. We stayed in a villa which sounds awesome, and looks great in the photos on the website, but it was old and dumpy and smelled like mildew masked by sanitizer. Had some maintenance issues with our room too which were corrected right away, so no complaints with maintenance or housekeeping services. But the room itself was terrible. Stairs in the villa were creaky, and we could hear our villa neighbors (and smell their smoke) as if they were partying right in our room. Plus, with COVID, we weren't given any information about safety precautions to follow or those being followed. Not sure why anyone would give this a 5 star... Poor review because the cost was so not worth it. TRIPADVISOR.COM USER
Aug 30th, 2020
We stayed here the last weekend in August for a girls trip. We wanted to stay at the original Gurney's but they were all booked up so we stayed here. We were told there is a free shuttle that goes back and forth all day between this Gurney's and the other one but when we arrived they said due to COVID they weren't providing the shuttle. We felt they should have reimbursed us for our Uber/Lyft rides. The property was kept clean and housekeeping came in each day to make the beds and give us fresh towels. The plants and flowers everywhere were beautiful. The room was ok, but the bathroom in our room was SO nice and had so much room. Be prepared to spend a lot of money while staying here. $7+ for a small cup of ice cream (one scoop) $75 for a zip up sweatshirt, $10 for an egg sandwich, and $16 for a breakfast pizza. TRIPADVISOR.COM USER
Completely taking advantage of their guests.
Aug 23rd, 2020
My family declared Gurney's marina our favorite boating destination after our stay during August 2019; however, our experience last week was so terrible we decided to leave mid-way through the 3rd day of our 6 day stay. We were more than happy to pay ~$400 per night to dock our boat, as well as endure the exorbitant prices (even by East End standards) charged for food and beverages in order to enjoy the amenities one would expect from a "luxury resort". Unfortunately, the amenities we enjoyed during our 2019 trip were almost non-existent this time around. The pool attendant routinely ran out of towels, leaving guests wishing to dry off after swimming to run to their room or boat. Poolside food and drink service was available one day, but inexplicably not the next. Getting food or a drink without a server is extremely difficult as Gurney’s policy (not NYS) requires guests to sit in one of only 8 seats (which were almost always occupied) at the bar to place an order. If you are lucky enough to get a seat, Gurney’s policy (again not NYS) only allows 2 people to be seated next to one another and you are separated by extremely large planters obscuring your view on either side, so forget about conversing. As these guidelines are not mandated by NYS or part of any CDC recommendations, a more pessimistic person could conclude the resort is choosing to capitalize on the COVID-19 pandemic by forcing parties greater than 2 people to tables where meals must also be purchased. Perhaps further proof Gurney's could be capitalizing on the COVID-19 pandemic can be found in their restaurant reservation policy (or lack thereof). Absolutely no priority is given to hotel and marina guests when making reservations. As the capacity of all restaurants in the area is limited due to COVID-19 restrictions, getting a reservation elsewhere was extremely difficult. Not providing preference to your well-paying guests is the least an "exclusive" resort can do, but instead a family with 2 small children was offered a 10 PM reservation on a Wednesday night. Additionally, if you are lucky enough to be seated the menu is extremely limited. While the lack of amenities was disappointing, it was thoroughly eclipsed by the detestable treatment by all levels of resort staff who treat guests as if we should feel lucky to be allowed to stay at Gurney’s. Except for the young man that helped us tie up upon or arrival and the pool attendant, the staff was complacent and management dismissive and unprofessional when confronted with our concerns. Our interaction with Gurney's staff began with a significant "tip" to the gentleman in charge of the dock being necessary to assure we would receive a slip near the party with which we were traveling, and ended with a manager treating my wife with condescension and threats after she politely expressed the poor treatment and lack of service we endured. Although our Gurney’s experience deserves 1 star, the view is beautiful, and our children enjoyed their time playing with other kids on the beach and dock allowing for the additional star. TRIPADVISOR.COM USER
Aug 20th, 2020
Our 2nd visit to Gurneys this summer and we had a completely different experience. The marina staff were excellent but everyone else was really rude, unhelpful and made us feel unwelcome. The resort is lovely but not what you’d expect when it’s so expensive. TRIPADVISOR.COM USER
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