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at the HM Villas Paraíso del Mar
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False advertisement - hotel is actually closed.
Feb 22nd, 2021
We booked this hotel some weeks in advance directly with the hotel. We received emails from them welcoming us in the days before we drove up to Holbox and walked to the hotel. So we were very surprised when the guard at Paraiso told us, that unfortunately the hotel was closed but we were "upgraded" to Villas Pallapa. A hotel next door with smaller continental rooms and a very different feeling. It's unforgivable to actively mislead guests by selling rooms to a closed hotel, but then transfer them to another without any prior communication. It was not a mistake. It's their strategy. As when we realized that we had to suddenly make big changes to our short stay while sitting in the hotel lobby they were still selling rooms to the hotel online on all platforms. When confronted with this they lied to us and told us there were sudden changes due to the pandemic. Not realizing we were fellow quintanarroense and knew exactly when the pandemic status in the state had changed. The fact of the matter was that there had been no change in the state's pandemics response from we ordered to we arrived. So it was a straight-out lie. If you enjoy being misled and actively lied to, this might be for you. To everyone else, my wholehearted recommendation is pretty simple STAY AWAY! Don't throw money after cheaters. That uses the pandemic as an excuse for their mismanagement. TRIPADVISOR.COM USER
Feb 17th, 2021
This was a comfy place to stay and was right on the beach. My husband and I are a younger couple and felt like this hotel was more for families or older couples. People staying there like to 'safe' the beach beds by getting up early in the morning and putting a towel or shoes on them then toddle off for breakfast/shower etc and don't come back sometimes for a few hours. We came down one morning and all the beds were taken except two that had flipflops on them. We asked a server if this was allowed and he said no so we took the flipflops off, placed them on a side table and took the beds. An hour and a half later the couple came who were saving the beds...they were not happy. But being european I know this move and have always hated it because it feels like some unwritten rule? If you were actually using the bed then fine but not to save then to walk off for a few hours. My husband who is American wasn't having any of it! Any way we love Holbox and the island is so small that you can walk the island in a day which we did. The far east end is magical...reminiscing on it makes me want to go back. Oh covid....... - if you're a family then this is a good spot - if you're looking for a good deal and quality service/bedroom then this is also good. For us being younger we will probably stay elsewhere when we go back. When you walk down the beach you can see that there are many other options and truthfully we ended up hanging out at another boutique hotel that was more lively. TRIPADVISOR.COM USER
Great place to relax!
Nov 4th, 2020
This is a great little resort! Very unique and comfortable rooms, right on the beach. The food and service were excellent. Very clean. We especially appreciated Jose Antonio who took very good care of us. TRIPADVISOR.COM USER
Apr 23rd, 2020
What a lovely resort that has hard working staff who really make your vacation special. The rooms are large with a deck and hammock. Do note that you are not to throw anything in the toilet not even the toilet paper. There is a garbage can next to the toilet for all that waste which they empty regularly. In the evening there is disappointingly little space to gather and play games. We were not the only ones searching for a table were we could enjoy time with our friends and play games. Numerous people were hoping to enjoy an evening drink, music and play the games they brought. TRIPADVISOR.COM USER
Mar 14th, 2020
The staff Edwin, Charly,Govana and Orlando at the Beach bar made you feel very welcomed. They were very friendly and couldn't do enough for us. We asked questions about the town and they gave us great recommendations. Thoroughly enjoyed our stay. They are great and friendly staff you will feel very welcomed and have alot of fun too! The food at the beach bar was excellent! Can't wait to visit Holbox again and stay at this resort. Well worth the money you spend to have a great experience and a wonderful time. TRIPADVISOR.COM USER
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