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at the HYATT house Chicago/Naperville/Warrenville
Good location but this hotel needs a renovation
Jul 15th, 2019
The location is 5 stars. The staff is 5 stars. A special thanks to Jenny, Olivia, and Christian for their helpfulness and great conversations! I liked having a bar with food in the hotel. Also, liked the convenience of having the pantry with drinks and snacks. The outdoor area with grills is a good place to hangout. This hotel needs a renovation! The rooms are dating with older bedding and furniture! The rooms are clean and good size. Housekeeping is great. Dish tv is not a good service to have at a hotel because during weather events the satellite doesn’t work. Water pressure is good but doesn’t have good settings to choose from on the shower head ! The sprays are too powerful and not enjoyable. I unfortunately wouldn’t recommend staying at this hotel for an extended stay. TRIPADVISOR.COM USER
Jul 15th, 2019
Customer service was excellent. Breakfast was always the same items. Got boring. The beds were ok but could have been way better. Everyone who works there deserves something extra. From the new front desk Olivia to Jeanine and rob. All of them went out of their way to make sure we were good TRIPADVISOR.COM USER
TRULY a home away from home!
Jul 12th, 2019
I stayed here while remodeling my daughter's home and the staff could not have been nicer and more accommodating. My grandson loved the pool and I appreciated the quiet and comfortable room, especially the kitchenette feature. Hyatt never disappoints me. TRIPADVISOR.COM USER
Ok but not great
Jul 6th, 2019
My husband and I are Hyatt members but we had never stayed at a Hyatt House before. The bathroom was bigger than a Hyatt Place and the kitchen was nice, but the overall quality of the hotel was not what I have come to expect. When I checked in, I had to ask for my complimentary waters as a member. I was told breakfast lasted from 7 to 10. I went downstairs at 9:05 and everything was already put away. The lady at the omelet station said breakfast closed at 9 and would not make any more. The floors in the breakfast area were extremely sticky both mornings we were there, and there was a strange odor about the lobby. I do have to say that they housekeeping staff was extremely friendly and accommodating. TRIPADVISOR.COM USER
Jul 3rd, 2019
Great staff.. however the shower leaks on floor (need to have a magnetic lock) I have to use towels. Stop mixing pork and potatoes (same utensils??) Fruits are not appealing (looks old) bag fruits?? OMG Please GET HARDER Pillows.. I AM STILL NOT Comfortable WITH 4 PILLOWS. MY Neck killed ME EACH Morning AND I Knost most hotel offers lotions...THIS ONE DOES NOT. I did appreciate having a washer and dryerto wash my clothes. THE IRONS SUCKS...MAYBE FROM THE DOLLAR STORE. TRIPADVISOR.COM USER
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