Hacienda Temozon, A Luxury Collection Hotel

KM 182 Carretera Merida-Uxmal Temozon Sur | Temozon Sur, Maya Riviera & The Yucatan 97825  [SEE MAP]Temozon Sur, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Beautiful historical property

May 21st, 2019

W stayed here one night as part of a larger "Hacienda Hopping" trip as a family of four (2 kids aged 10 and 12). We were fortunate enough to visit all five Haciendas in the collection...so I have enough information to compare them. Temozon is the largest of the bunch. It was well renovated with beautiful landscaping. Scattered throughout the property are relics of it's sisal plantation past. There were more historical objects here than at any other Hacienda property. There were several old trolley cars, an old carriage, original equipment to spin the sisal into rope etc. With the exception of Hacienda Puerta Campeche, this is the only Hacienda that appeared to have guests besides us...so it had a feeling of a luxury hotel and not a private estate. Surprisingly, most of the other guests were families as well. I didn't expect that! As a Marriott Titanium, we were upgraded from the base level room to a "larger suite". We also received a bottle of wine and fruit platter. The beds were comfortable and the bathroom was enormous! One thing I don't get is the outside bathtub. We encountered these throughout our trip. In theory, they sound really amazing and romantic. The reality is that they are unfilled (obviously) and full of dirt and leaves. You are supposed to call staff to help you fill it, but after seeing the dirt pile in it, you lose all desire. We ate three meals at Hacienda Temozon. All were excellent. I thought that they were the best of all the Haciendas. The steak tacos were insanely good, and I found myself wishing they were on the menu at the other properties. Breakfast was ordered off a menu and featured fresh fruits, eggs and homemade tropical preserves. To sum it all up...I would not hesitate to return to Hacienda Temozon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful, historic hotel and superbly friendly, helpful staff.

Feb 15th, 2019

Huge rooms, incredibly high ceilings, and a gorgeous pool. Much of the history of the estate's life as a sisal plantation/factory has been maintained. Walking the grounds is a real treat. The staff particularly Concierge Marvin Robles went out of their way to ensure our stay was top notch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5 star service in a traditional hacienda

Feb 9th, 2019

We had a great stay at the Hacienda Temozon, driven by exceptional service and hospitality in a very traditional setting. It started with our late evening arrival, where we were greeted with a complimentary light meal, fruit and snacks. Throughout the stay we were looked after with tremendous service and friendliness, almost as if we were guests in a house. The property is beautiful, with the grandeur of this former centuries old hacienda balanced with a weathering of the property which gives it a rustic charm. The room we were in was massive, with high ceilings, comfortable beds, a large bathroom, and a terrace area. As a rustic property , not everything was in perfect working order, but it did not matter to us- given the surroundings. Daily breakfast was nice, with a multi course breakfast available with choice of main cooked to order, as well as a la carte options for Mexican and Western dishes- recommended are the chilaquiles and the quesadillas. Dinner was also excellent with local Yucatecan specialties such as cochinita pibil, panuchos, poc chuc and other options. And again, as mentioned, service was tremendously friendly , from reception to the restaurant to the valet and bell service. Location is great, south of Merida but closer to the sites of Uxmal , Kabah and Labna, as well as some local cenotes and Haciendas. Just a 5 min drive from the main road between Merida and Uxmal through villages. Worth a stay here- very special location and wonderful staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Platinum Review - Nice, but Issues!

Jan 31st, 2019

Hacienda Temozón is a nice property 45 minutes from Merida. This boutique hotel has 28 rooms. Unfortunately, this Hacienda has not been well maintained. However, the beautiful pool and our room were redeeming features. Here are some additional facts to help you decide to stay here: Marriott Platinum Recognition- We were upgraded to a large suite and outdoor pool/tub. We were given a bottle of wine and bowl of fruit as a special welcome gift. We selected the breakfast as our platinum amenity, which consisted of coffee, juice, fruit, breads, and eggs. Overall, very good recognition. Room - Our suite was very large with a combination living room/bedroom. The bathroom was large with a single sink, separate area shower, double closet, and separate toilet area. There was a back door that accessed the small patio and outdoor tub. Unfortunately, the patio and outdoor tub area was not private. Overall, the room was very nice! Resort Fee - There was NO resort fee. Yay! Customer Service- The customer service received during our stay was mixed. Many servers stood around without paying attention to basic needs. However, we received excellent services from Nelson. He was the bright light of our stay. There was complimentary valet parking and the attendants were always polite and responsive. Maid service was impeccable. The overall service was good. Property - Hacienda Temozón was once a grand home of the owners of a sisal plantation. It was beautifully converted into a luxury hotel, unfortunately it had not been well maintained. Bushes have not been trimmed, yard waste has not been picked up, and pool lounges/umbrellas are older and some broken. The Spa Cave was not inviting. On a positive note, the pool was large and a beautiful focal point of the hotel (but was cold). Overall, Hacienda Temozón is a nice boutique hotel. However, it does not compare to the beautiful Uayamon and Santa Rosa Marriott Haciendas. We marginally recommend staying here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely hacienda

Jan 24th, 2019

This hacienda is a true gem, the buildings are exquisite (350 years old) and beautifully restored. Decoration in common and outside areas could not be more elegant. We stayed in a junior suite, very tastefully decorated and large with an equality elegant and stylish bathroom. Lots of thoughtful, lovely details such as fresh flowers changed daily and placed on top of the bed and in the bathroom area. The staff are lovely, sweet and very helpful, nothing is too much trouble to make sure guests are happy! There is a beautiful restaurant on site overlooking the pool which offers a really good choice of local dishes and more. There is also a SPA. Negative points: please be aware of mosquitoes, (not sure if all year around or only in January) even if there are mosquito nets in every bedroom window they can still come in when you open the door at night (and they did when we were there) Also, make absolutely sure you know exactly how to get to the hacienda as GPS aren’t the most reliable in Mexico (ours gave no directions to the Hacienda) and staff at the hacienda may not be able to give you the right directions (in our case they didn’t and it took us 3h driving up and down instead of a 30-45 min drive ...) Having said this, I will state again staff are lovely, kind and helpful but directionwise it’s best to get it right before you get in the car ... TRIPADVISOR.COM USER