Hacienda Temozon, A Luxury Collection Hotel

KM 182 Carretera Merida-Uxmal Temozon Sur | Temozon Sur 97825  [SEE MAP]Temozon Sur  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Way overpriced, not a luxury resort.

Feb 4th, 2020

On my recent visit, I had a lot of problems: cleanliness of my room (insects on pillows and spiderwebs in the room), room phone not working during my stay, miscommunication on the booking of tours, problems with check-out and way below luxury for the service of staff and premises. The property is beautiful, but it should be a 3-3.5 - star rating. It is way overpriced TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Luxury?

Jan 29th, 2020

I have visited this hacienda twice, once before Marriott purchased the property from the previous owner, and just recently after Marriott acquired the property. There is a significant difference in service and condition. I would not consider this a “luxury” hotel by most standards. It is a “Marriott luxury” hotel. By this I mean that the property condition and service has been reduced by Marriott in its typical business model of maximizing profits by minimizing its operational costs. I think there is an illusion of luxury that does not compare to other major brands. (I experienced the same thing in the Puerto Westin after it was acquired by Marriott.) The staff is really nice, but there are fewer of them now. The grounds are generally beautiful and have great potential, but you can easily see they’ve been ignored and need attention. Bushes aren’t being trimmed. Fewer plants and flowers. The pool was dirty. Just to name a few deficiencies. This isn’t an issue of unprofessional staff. It is an issue of reducing operating costs and service to maximize a return on investment. Undoubtedly there are guests who will enjoy staying here, but I think they should have a reasonable expectation and an understanding that what they experience today is less than they would have in the past. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Gorgeous Hacienda

Jan 26th, 2020

This is a beautiful hacienda and was perfect for a relaxing stay. We had the pleasure of staying in the presidential suite and it was incredible. If you're thinking of staying in a hacienda, I would highly recommend Hacienda Temozon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Hacienda

Jan 20th, 2020

The most beautiful Hacienda we visited. Perfect for large events or weddings. 28 large rooms for guests. Manicured grounds with a outstanding pool. The Restaurant is also delicious food overlooking the pool. Worth a vusit. Tours cost 100 pesos if not staying. 30-40 minutes to airport & Merida. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Life like a sisal plantation owner

Jan 14th, 2020

Hacienda Temozon has been superbly restored and keeping plenty of features from its years of glory when exploiting a sisal factory over hectares and hectares and with thousands of workers. You can even have the "patrons quarters" now a luxury suite of this very nice hotel. Excellent restaurant with typical dishes of the Region and a very caring staff. In addition to the main gorgeous swimming pool, you can enjoy spa treatment either in the former sisal factory or in the underground cenote giving areally unique experience ! TRIPADVISOR.COM USER 

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