Hacienda Tres Ríos Resort, Spa & Nature Park

Carretera Cancun-Tulum, Km. 54 | Playa del Carmen, Maya Riviera & The Yucatan 77760  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Hacienda Tres Ríos Resort, Spa & Nature Park

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Guest Reviews

Tripadvisor Traveler Rating 1

DO NOT BUY ANYTHING IN THE SALES PITCH--WARNING

Feb 23rd, 2021

The hotel was a decent 7 out of 10, but I'm not here to discuss that aspect as other reviews have done it fairly well. DO NOT PURCHASE ANYTHING IN THE TIMESHARE MEETING! We signed up for it based on the sales pitch, paid $5,000 down, and then when we got home 5 days later everything that was presented to us in the sales presentation was a complete lie. Like, our representative listened to our needs and then just made up the benefits that completely didn't exist. Straight bold-faced lies so he could get a commission. I spent months with emails and phone calls with the Sunset Club reps going over all this trying to cancel the account but because I had waited too long (I called them the day we got home from the trip, but it was outside of the 3 day window to make any changes after signing). I have them on a recorded phone call admitting that the representative lied during our presentation, saying that he would be "disciplined" but then threatening to send collectors if we didn't pay out the rest of the contract. I can't take them to small claims court because they are not based in the United States. This company is absolutely terrible, I have never had an experience like this in my entire life where a company completely misrepresented and lied about the purchase. It was like buying a "lemon" car, but in this case it was a vacation club and because you are working within Mexican law you really can't do much to help yourself. We ended up paying off our contract and immediately canceling it. We lost thousands of dollars but it was worth it if I never have to do business with this company again. Buyer beware! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Vacation!

Feb 22nd, 2021

Very pleased with our 1st visit to Hacienda Tres Rios. The cleanliness of the resort was exceptional. The staff goes above and beyond. They are very friendly and very accommodating. Will definitely be visiting again soon. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Very nine resort except ......

Feb 21st, 2021

I stayed at Tres Rios for a week with friends. This was not my first visit. The grounds are beautiful with the lovely jungle atmosphere. For an all-inclusive, the food was great. The best items were the poblano soup and the tortilla soup. The rooms are well appointed and well maintained. The staff was mostly helpful. COVID-19 practices were reassuring. Now for the except. The only location to get beach towels was at least a quarter mile from the rooms, down by the lower pool area. While designating one pool as adults only is a very attractive amenity, there was no shady area by it at all. There is no quiet place around any of the poo,s during the day. The music from the lower pool could be heard even In the rooms. The all inclusive rate of $80 per day is steep. Add to that a $7 per day sanitation fee which is uncalled for. Owner services told us it did not include the day we were leaving. Upon check out at 11 AM the desk clerk told us we had all inclusive until 3:00. Since we were leaving at 11:30, that did us no good and we left without having breakfast. We were delivered a complementary plate of fruit, chocolate covered strawberries and a bottle of champagne but not until two days before we were to depart. We planned to have the strawberries and champagne the next night. But housekeeping removed the strawberries from our room the day after they were delivered. The worst thing was the adult beverages. Apparently, they use sugar substitute on the simple syrup and drink mixes. That made most of the drinks completely un-drinkable. Not to mention how bad those chemicals are for humans to consume. Tres Rios deserves a 4 or 5 rating, but with so many small deficiencies piled upon each other, even a 2 rating is a stretch. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Pool Activities!

Feb 21st, 2021

Annie was so much fun leading the pool activities. We are excited for more this week! We had an amazing morning stretch in the pool this morning with great music and good beats keeping us motivated. Thank you Annie! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

New Town Creamery Trip #2

Feb 21st, 2021

We had an amazing week at Tres Rios. The food and restaurant experience was second to none. The chefs definitely took a lot of pride in preparing and plating our meals. Everything was beautiful and tasted delicious. The activity staff did an amazing job. The jungle carts are a must, especially if you have children. The tour to the many cenotes are fun and full of information. TRIPADVISOR.COM USER 

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