Hacienda Tres Ríos Resort, Spa & Nature Park

Carretera Cancun-Tulum, Km. 54 | Playa del Carmen 77760  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Wonderful two weeks at Hacienda Tres Rios La Herencia

Aug 12th, 2020

We are just finishing 2 relaxing weeks at Hacienda Tres Rios in Riviera Maya. With COVID-19 restrictions in place, the resort is barely 30% occupied, and it felt as though we had the entire resort to ourselves. The staff was very welcoming and mindful of all our needs. The butlers, Sara and Janelly were especially attentive and frequently inquired after our needs. In addition, Filiberto was particularly helpful as our pool attendant, keeping us well supplied with beverages. In the restaurant, Luis and Miguel were our frequent and very diligent waiters. Mireya in the Cafe de Paris kept us well supplied with pastries, cappuccino and tea during our stay. Alex took us on a wonderful Segway tour of the marsh and jungle area, which was very educational as well as fun. This is a wonderful resort that we visit every year, and will continue to do so. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Two weeks in paradise

Aug 12th, 2020

Felt completely comfortable. Clean , social distancing, masks, hand sanitizer everywhere. Good food and friendly staff.we were well taken care of everywhere we went.around the pool Filiberto made sure our glasses were never empty. Meals were a pleasure with Luis and Miguel taking care of us. Sara and Janelly catered to our every need from dinner reservations to laundry. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Unforgettable vacation amid pandemia!

Aug 10th, 2020

Nice hotel, very clean. Could use a little more entertainment for visitors, claimed lack of activities was due to COVID. Would definitely visit again, hotel crew is very attentive. Restaurant servers went out of their way everytime. Luis, Miguel, head chef, all excellent. Great food, all drinks need improvement though. Ana @ poolside activities was also great. Very sweet, energetic and friendly. Sure loves what she does. COVID in Mexico? No worries, they really have it under control with their sanitary measures or at least every place we visited. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Service!

Aug 8th, 2020

Victor was great! The service he provided was outstanding. He was attentive, prompt, professional and very friendly. Ask for Victor’s section when dining at Casa Las Islas or Hacienda Grill. You won’t be disappointed. Philiberto provided us with outstanding service at the pool. He was friendly never very far away, and kept our glasses full all day. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


Aug 8th, 2020

Hacienda Tres Rios what can I say, it was the perfect place for my honeymoon. Stress-free and one of the best vacations I have ever had. We were treated like royalty, the staff is awesome. I didn't want to leave. From the time we got there to the time we left my wife and I enjoyed ourselves. Do to Cov19 something we're not open. But Hacienda Tres Rios Resort didn't miss a beat. They have taken as many safety precautions as you can think of. We you first alive you have to go through this cleaning machine to make sure it kills any virus. As you're checking in one of the staff will bring you a nice cold drink. They will always ask you are you okay do you need anything. The staff puts their heart into their work and keeping you happy. I just wish I knew how to speak Spanish. Because I really want to Embrace myself in the culture. The resort and the people are so beautiful. My wife and I had two all-inclusive packages. It was worth every dime. My suggestion, pack more clothes which you think you need. Because it's very humid and hot so you might want to change twice a day. Bring your best smile and a good appetite lol Just keeping it real the gift shop is way overpriced. I purchased sunblock for my wife and it was $27, same bottle at Walmart $9. But I guess that's to be expected. I know this review is all over the place but I had a blast so I'm still excited about my trip. Please check the video of our trip on YouTube at Jays Life Out Loud TRIPADVISOR.COM USER 

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