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at the Hagia Sophia Hotel Istanbul Old City
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BE AWARE! Of the Economy Room
Feb 10th, 2020
I booked at Sura Hagia Sophia hotel on Agoda.com. An hour after making the booking I found out that the ‘Economy ‘ room is in the basement of the hotel without no windows. I contacted Agoda and the hotel to get the room changed as due to medical reasons I am uncomfortable staying in a basement room without any windows. All I am told is I can cancel my booking without any refund as my stay is within 12 days. The hotel states I should speak to Agoda and Agoda says they are waiting for a response from the hotel. To add to this my husband was taking me to Turkey for my birthday but now it seems I will be spending it in a basement in a ‘5 star hotel’ Do not be fooled into making a booking with Agoda and Sura Hagia Sophia hotel. The website deceives people in not stating clearly the details of the room! So be aware! TRIPADVISOR.COM USER
brilliant location and excellent service
Jan 12th, 2020
Such an incredible stay at this lovely hotel. The location is incredible and the facilities are great. Situated less than 100 metres from the metro station and in close vicinity (walking distance) to the Blue mosque, Topkapi museum and Hagia Sofia. It was really lovely to be greeted by the friendly Yahya Sultan and Khadriya every morning. They were friendly, incredibly helpful and gave us invaluable advice regarding the local area. We enjoyed tea at 3pm everyday. Cema Elamir (who sepaks an impressive number of languages) and Mert S worked tirelessly to ensure that we had great services during meal time and were always just so helpful and pleasant to be around. I will definitely be visiting again during the summer TRIPADVISOR.COM USER
Nov 6th, 2019
very nice centrally located at old wooden Ottoman House a few minutes walking from from the main tourist attractions such as Hagia Sophia, Blue mosque and etc. No need to use transportation you can walk everywhere. the staff were professional and willing to help. they helped us to book Ayasofya Hamam too. Breackfast was a big plus. We really enjoyed our stay. TRIPADVISOR.COM USER
Best location, but..
Jun 15th, 2019
It is located in a small street an even taxis get lost. The swiming pool was under construction (very noisy). The front desk staff did not speak English very well and it was hard to communicate. Also, making the reservation was a nightmare. If you overcome those little issues the location is hard to match unless you pay thousands of dollars for the "other" option. Also, breakfast was delicious. TRIPADVISOR.COM USER
May 30th, 2019
This is by far the worse hotel we stayed at rooms were cramped, we had 2 adults and 3 children and they gave us a room for two couples. The view from the room was a construction site. They did not inform travel agents that pool was under reconstruction, children were upset and very disappointed. It is definitely not to 5 *standard. Guest relations were not helpful at all and very ignorant and kept on asking for more money. Would not recommend. Also bedding felt itchy and also the pillows were so hard children woke up with stiff necks which were later changed. TRIPADVISOR.COM USER
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