Hakata Excel Hotel Tokyu

4-6-7 Nakasu Hakata-ku | Fukuoka, Fukuoka-ken  [SEE MAP]Fukuoka, Fukuoka-ken  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

terrible hotel

Apr 29th, 2019

tiny rooms. we coud not arrange our luggage because there was no place in the room to do so. poor variety of food at breakfast. the worst hotel for last day in japan before taking off back to our homeland. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Convenient location but noise pollution

Mar 27th, 2019

Unparalleled convenient location with plenty of convenience stores and even Ichiran's HQ nearby. Staff were polite and did their best to ensure we are well taken care of. We traveled in Mar so while its chilly outside, the hotel room is warm without air-conditioning. Was surprised, or rather shocked, to hear staff tell us the hotel only has warm air and does not operate an air-conditioner. Staff suggested that we keep window open for ventilation. Only problem was there is a busker down the street who sings till late midnight and disrupts our sleep. Noise from the street was really hard to block out with the window open. Other issue with our room 1003 was a pungent smell of urine in the toilet, which probably explains why there is an air freshener in the bathroom. As we traveled with a young kid, I can't help but be very worried about the hygiene of the room and bathroom. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Services And Much Appreciate

Feb 9th, 2019

Visited in early Jan, 2019 as a family trip but ny wife got some health problems in between. Troublesomes put to many of the front desk and lobby staff but all are nice to offer help. My special note to share the appreciation and thank you to Ms Maeda and Mr Onishi. Especially for Ms Maeda who helped a lot on Jan 5 morning. She spent time, managed and coordinated airport staff to ensure my family travelling to airport and reaching airline counter smoothly. Really a great pleasure to know her and have her professional assistance. And Mr Onishi has came to our floor to support for moving our luggage for checkout, thank you the nice and helpful gentleman. Turn back to the hotel itself, facilities are good and location is great as well. Walking distance to many areas and it just next to the subway station. Breakfast is good and you can choose western or Japanese style. As a customer or traveller, you can always challenge the room size, decoration getting outdated, the hygiene and of course about not much variety of food choices in the restauran. However, I was impressed by the service they have offered to the customers. I have asked for late check out because I wont go anywhere as my wife who was in illness. Front desk offered me 1 hour extension of late checkout but they called again on the checkout date morning to inform me a further extension till 1pm. This tiny step made customer feel the service. I recommend this hotel to the readers here. I will promote them within my circle and I will go back next time when I travel again to Fukuoka and choose the same group of hotels for other Japan trips in future. I want share again my thank you messages to front desk and Ms Maeda and Mr Onishi. They truly demonstrating the efficiency, professionalism and the spirits of Japan. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Spacious Room for 3 but lack Japanese Hospitality

Jan 18th, 2019

Stayed here for 3 nights in early December. Overall a comfortable stay but don’t expect too much service wise. The Good : - Spacious room for 3, we traveled with our 6 year old boy. Came with extra bed yet room was still spacious. - Japanese style bathroom was spacious with quality toiletries. - Great location, walkable to shopping street, Daimaru and Tenjin area. All within 15mins. - Breakfast Buffet spread was not extensive but taste of food and quality is not bad. I love the mentaiko baguette toast. - 1st Ichiran Ramen was just round the corner, a must try! The Bad: - Front desk service personnel was really bad, make you feel totally unwelcome. Bad in terms of attitude and totally unhelpful. - Red light district is quite nearby, sleazy and dodgy lanes but can be avoidable easily. In terms of comfort and convenience I would recommend but expect 0 service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Closet sized rooms

Nov 27th, 2018

This hotel is pretty substandard. The only thing going for it, is its location. Otherwise the rooms are tiny and rundown. I barely had room to open my suitcase. There is a lot of plastic and the rug is seedy. The mirror in the bathroom is posted so low, that I nearly strained my back bending down. The breakfast buffet is a disaster. Eggs out of a mix, no fresh juice or cappucino, and bread that is dry. Wifi was slow and the room temperature was difficult to regulate. Not a pleasant place. TRIPADVISOR.COM USER 

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