Halekulani

2199 Kalia Road | Honolulu, HI 96815  [SEE MAP]Honolulu, HI  [SEE ADDRESS]
Credit

Courtesy of Halekulani

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at the Halekulani

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Guest Reviews

TripAdvisor Traveler Rating 5

Fantastic hotel

Mar 24th, 2020

This hotel was fantastic from start to finish. The food and restaurant by the pool were fantastic and the staff was always friendly and hospitable. I would highly recommend this luxury resort for any occasion. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing

Mar 21st, 2020

Great hotel witha beautiful view of the ocean. The staff here are extremely helpful and friendly. The hotel itself is centrally located close to shops and plenty of restuarants outside. If you ate travelling to wakiki u shd try this hotel. Highly Recommended TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Best of Waikiki and a few suggestions

Mar 8th, 2020

For visiting Oahu, this is your best bet for a respite from the overwhelming "tourist" places. There are a few caveats: 1) If you want to go to the Arizona Memorial - go on your own. "Tours" really do nothing for you but add expense 2) Stay on property for meals - but if you book a table at House without a Key - be ready to "queue" up - meaning arrive at least 10 minutes before your reservation TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Superlative Personal Service and Commitment to Care, Impeccable Rooms and Attention to Every Detail

Mar 5th, 2020

I arrived at Halekulani after traveling for 16 hours as a solo traveler, and had gotten very sick from the food on my flight. As soon as I arrived in such terrible condition, the staff took every possible measure to ensure I would be comfortable and get back on my feet. There was not one thing they didn't think of, and the best part was the true care and concern for my well-being that I felt. The graciousness and kindness of everyone from the valet to the front desk to the room service--they could not have done more! And by morning I was 90% better! Beyond this, I would praise my room with an incredible view and all the attention to detail from the soaps to the room layout! I recommend Halekulani to families, business travelers, anyone who wants an extraordinary experience! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disappointment and agreeing with front desk lack of service

Feb 29th, 2020

This is our second time at the hotel. I feel that the front desk service is impersonal, reserve and cold. They will get what you want upon asking but they won’t be reaching out to do above and beyond like the experience at other luxury hotels. We are celebrating our anniversary and I did send a message to them earlier in the email and no one replied. This is the first time I sent an email to any hotel and they totally just be quiet and ignore it. Upon checking in, no acknowledgment of our anniversary, and no welcome back and no special of message in the room, except a preprinted general welcome message from the manager. They made me feel they didn’t really care about our important anniversary. I had to go mention this to them at front desk and no apology, they just later on sent us a bottle of champagne with another preprinted general card.. The staff did mention to us themselves that the hotel is at its slow time due to the virus outbreak so if we were considered one of their valuable guests, I would think they could have been more attentive. We pay astronomical price for the hotel and this is not the service level that is on par with other luxury hotels we have visited all around the world. TRIPADVISOR.COM USER 

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