Hampton Inn Huntsville Arsenal/South Parkway

501 Boulevard South Sw | Huntsville, AL 35802-2116  [SEE MAP]Huntsville, AL  [SEE ADDRESS]
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Courtesy of Hampton Inn Huntsville Arsenal/South Parkway

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at the Hampton Inn Huntsville Arsenal/South Parkway

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Guest Reviews

TripAdvisor Traveler Rating 4

Good deal for the price

Mar 6th, 2020

The Hampton staff was polite, breakfast was good and items were all stocked but could use non pork meat option. Room was cleaned well and bed was comfortable The location was good but I would have liked a little guide to restaurants nearby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not impressed. At all.

Feb 16th, 2020

They were having construction done to the front of the hotel, starts around 8 am, early for a weekend. The connecting door in our room kept creaking open so we took a look and this is what we found. Also shower rod was about to fall down because the screws were falling out of it, door had to be slammed shut due to constantly getting stuck, bed was too soft, etc. would not recommend. They also kept the hotel at around 75 degrees which it too hot when it’s 60 outside. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Skip this location if you can

Feb 14th, 2020

I only chose this location as the other Hampton properties in the city were either sold out or overpriced at well over $200. It’s an older property, part of the staff I had interaction were friendly. The bed and pillows weren’t comfortable. Shower wasn’t properly cleaned and their was what appeared to be dried bloodstains on the baseboard by the bed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not Impressed

Jan 27th, 2020

Check in went great. Long hair was all over the bathroom floor along with a piece missing from the sink and stains all over the comforter. I was not welcomed as an honors member and room was less than expected. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel not great and staff rude and untrained

Jan 15th, 2020

Had the worst experience. 1st checked the charges on my credit card I saw they charged me for a room paid for in advance. Spoke to the night clerk about it & the front desk mgr who assured me I wasn't being charged. HA! Long story short, I WAS charged. Made 3 calls to this hotel, spoke to same rude desk mgr each time who insisted the charges were a hold & would drop in 3-5 days. They didn't so called back. Was told she didn't see my payment & there was nothing she could do! Such poor service! Not only was she rude, she wouldn't listen to what I had to say & actually put me on hold in the middle of a sentence. I called 800Hilton & they were nice but couldn't help either. Finally ended up talking to Hilton Advance Pay & Denise was able to get it all straightened out & determined the hotel didn't know how to look & see the payment. It ONLY took 2 1/2 weeks to get a refund (inject lots of sarcasm here) 2nd issue room 406 had the loudest AC I've ever heard when the compressor kicked on. Had to request another room & was given room #524 but the AC in that room was only slightly less loud. It was too late to cancel & we were staying 1 night so we decided to deal with it. Also the bed wasn't comfortable; worn out. Told them we were unhappy when we left but were not offered a refund or other incentive I will never stay at this hotel again, & will definitely think a minute before booking another Hilton property. Oh and no surprise that I haven't heard a word of apology from this hotel. TRIPADVISOR.COM USER 

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