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at the Hampton Inn Richmond - South
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Lax on COVID
Sep 2nd, 2020
I chose this due to Hilton’s digital key feature. Unfortunately I ended up having to go back to the front desk as the key did not work They were very helpful but the point was lost. The BIGger issue was around mask wearing by hotel staff. While we were waiting for our elevator to go down while checking out, two housekeeping staff walked out of the elevator, and one of them was taking very loudly with her mask hanging loosely around her neck and her mouth fully exposed. I can appreciate that technical issues can happen, but staff behavior is surely hotel responsibility? TRIPADVISOR.COM USER
Comfort and quality
Jun 27th, 2020
We recently stayed in Richmond overnight. This hotel was clean and beds were comfortable. Easy to park. Great location to walk around town. Staff was very nice. Not too many people due to COVID-19. All in all a great stay. TRIPADVISOR.COM USER
This Hampton Inn is not one of their better ones
Mar 23rd, 2020
My wife and I driving back from Florida checked in for the night. The room was clean but not quiet. Slamming doors and people talking in the hall for a good share of the night. Good thing were were extra tired from driving for 13 hours and passed out but did wake up a few times during the night. I haven't seen it this bad in years. The hotel needs to police this at night Because of the COVID19, no extra services were available and we totally that. On our way out in the morning, at 5:30am the desk clerk handed us a bag with two apples, some kind of bar and a water. I was hoping for orange juice. The only coffee available was in the room.(Very bad). Thank god for Dunkin Donuts down the street. We are in the honors club and stay in Hampton Inns as a rule. Three just in the last couple of weeks. TRIPADVISOR.COM USER
Not the best Hampton Inn
Mar 7th, 2020
Stayed here on our way to Florida. It is conveniently located right off the highway but that was it. We could not park near the hotel because a school bus parked across several spaces near the building which should have tipped us off, but it was late and we were tired from driving all day. Front desk staff had zero personality and seemed annoyed when we said our digital key wasn’t working. The room was average and not very clean. There was some type of gross stain in the rug next to the bed. It’s pretty dated as well. It’s very noisy with traffic and kids running up and down the hall slamming doors until 2 am (this I blame the parents, not the hotel). When we left my husband mentioned the stain to the front desk and we just got blank stares. Would not stay again. TRIPADVISOR.COM USER
Great Place to Stay
Mar 1st, 2020
I’ve stayed here several times both alone and with my family. It’s clean, safe and the staff is very friendly. The GM is always helpful. My parents live in Richmond and this is the only hotel I stay in. Very pleased with my most recent stay. TRIPADVISOR.COM USER
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