Hampton Inn & Suites Nashville - Green Hills

2324 Crestmoor Rd | Nashville, TN 37215-2000  [SEE MAP]Nashville, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Short business trip

Aug 21st, 2019

This Hampton Inn is a great place to stay. After the room renovations are complete, this will be a fantastic place to stay. Service is impeccable. Staff is friendly. Price is good. Location is perfect. There is no reason not to stay here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Terrible Customer Service

Aug 21st, 2019

Despite having reservations for 3 1/2 months, desk person let another guest stay in my King Suite beyond their reservation date. Desk person downgraded me to a lesser room, charging full price for that room. He wanted to spend time arguing with me about the situation to the point that I had to have other desk person check me in. We have used this hotel multiple times over the past 30 years. I spoke with the General Manager about the incident, he apologized and eliminated the charge for the room. However, my expectation for this particular property which is located in an affluent part of Nashville was not met by this desk person. I have stayed at this particular property multiple times over the past 30 years, but this experience left me with such a bad taste that I am considering not using this property anytime in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Clean but dated

Aug 13th, 2019

This hotel had excellent service. The staff was helpful and super friendly. However, it is a bit dated. They are doing renovations, so I hope that means they will replace carpet and furniture in rooms. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Renovations no worries still the same awesome stay!

Jul 26th, 2019

Renovations in play, but still the same quality people, service, and professionalism. I choose to return in spite of the renovations because of that! Thanks to all for always a smiling face and welcoming presence every time I travel in to Nashville for my job. It is a comfort for me with you all as my home away from home. :-) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very satisfied with hotel

Jun 28th, 2019

Room was very clean. Staff very personable and professional. Complimentary happy hour and breakfast very nice. Hot tub needed cleaning and never got hot (only negative comment I have). Outdoor pool was clean and area was nicely maintained. TRIPADVISOR.COM USER 

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