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at the Hampton Inn & Suites Palm Desert
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No pluming and didn't tell us
Nov 23rd, 2020
We arrived after many hours on the road and were very tired and wanted a hot shower and bed. We stopped here randomly and checked in. They never once told my fiancé at check in that there was not hot water and the pipes burst. I called and asked why there was no hot water and the lady that answered the phone said a pipe had busted and it would be an hour or more, there was no telling. When we pulled in though my fiancé noticed a plumbing truck making a lot of noise. He went down to the car to grab something then stopped at the front desk to ask why didn't she mention it to us when we checked in that there was a busted pipe and no hot water. She said it just happened literally a few minutes before he walked down there. He knew that was not true because she had just told me on the phone that it busted earlier in the night. He asked why she lied to him and she admitted and said it was going to be fixed in a few minutes but then she actually really didn't know when it would be fixed. Needless to say we went to bed with no showers out of just plain exhaustion. The next morning we showered and the pipes were fixed but the water was cold. This has nothing to do with Covid, as I've read some other reviews. This was just plain negligence on the worker and the hotel chain. TRIPADVISOR.COM USER
Needs more breakfast options
Nov 14th, 2020
I have stayed at 13 different Hilton’s since the pandemic started from South Dakota to Seattle. This location was clean and the staff was friendly. However, please update your breakfast options! After three nights, I didn’t want another plain bagel with cream cheese. Every other location I have been at had different offerings each day. Some were grab and go, others were hot but served by staff. But different choices each day. This just felt lazy. TRIPADVISOR.COM USER
A very good, economical hotel
Oct 29th, 2020
I stayed five nights and found this hotel to have everything I needed for my stay. The staff earned five stars: very friendly and helpful. My room was fresh and clean and I was given options for how often I wanted a refresh (or if I preferred little/no contact). The pool was basic, adequate for a short relax (no services). Pool towels available from reception. Nice surprise was the on-site self laundry for a reasonable fee using quarters. The reduced breakfast (due to Covid) had a few basic options with a takeaway box. I sure missed that Hampton hot breakfast and waffles, but the temporary offerings were sufficient. Coffee provided by the reception staff and poured hot on request - always with a friendly smile. The breakfast seating area was available in the evenings as a place to sit, do work, eat, etc. As a frequent Hilton user, I always appreciate what Hampton offers at its price point. The Hampton Inn Palm Desert was no exception, and they have done a commendable job navigating the demands of Covid-19. My hat is off to the great staff! TRIPADVISOR.COM USER
Sep 15th, 2020
Originally me & my mom was supposed to stay at Miramonte Indian Wells Resort but due to COVID-19 that Resort is still closed since June so they moved us over to this Hampton Inn. After arriving after 9pm on September 11th, 2020 from a long 5 hour road trip from Vegas, we were able to quickly checkin and was put into room 303. The room a a studio Suite with 2 queen Beds, Wet Bar (fridge/microwave) & A sectional Couch. We had no complaints during our 2 night stay. I do wish they would enforce the kids here as there were a ton of them running up & down the hallways but it’s Palm Springs. The weather wasn’t the best due to all the fires but we did enjoy our stay. We checked out on September 13th, 2020 @ 10am. I highly recommend anyone looking for a hotel to choose this one here in Palm Springs. You are right off the main highway and close to a Gas Station & Starbucks which is also within walking distance TRIPADVISOR.COM USER
The Truth About Hampton Inn
Aug 30th, 2020
Jacob at the front desk as kind as kind can be - booked a suite for me and my kids which was roomy and comfortable and clean. No complaints there. Breakfast, under cover circumstances was bagels and assorted snack cakes. I took away one star because, to be honest, the pool was gross. Again, I understand Covid configurations, but there was trash everywhere and the pool itself was murky water and lots of things floating in it. It was 115, but we opted to ditch the pool after 15 minutes. Everything else was just fine, especially for the price. Acorss the street is an amazing pizza place, Arco is right next door and very convenient to the 101. Staff was great. TRIPADVISOR.COM USER
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