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at the Hanover Marriott
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Sep 13th, 2020
How do you fairly review a hotel the middle off a Pandemic? I dunno. A necessary trip to New Jersey to meet a new grandson. For sanitation purposes we stayed in AHLA approved hotels with described sanitation practices, and the Hanover Marriott met all those. And these days no one comes in to clean the rooms until you leave, nor should they. I don't want anyone going in and out of the room. There is no real food service - no one can do that these days. There were grab-and-go breakfast bags, but you can't have one unless you are a "Club Member" of some kind in Marriott's system. That said, Facilities were good; they have a nice laundry available. But I debated between a 3 and a 4 rating, because they could not even keep the coffee thermos filled in the Lobby. And bringing new coffee meant starting a pot from scratch, every time. Nor did they show a lot of interest in that. Offhand about it. So that and a stuck elevator (which was rapidly fixed, I will say) make me think - the least you could do is have coffee for people. TRIPADVISOR.COM USER
Aug 3rd, 2020
When I check into a hotel I expect A high level of privacy and for them not to divulge my information when staying at the hotel. My boss called to check in on my whereabouts and to see if I had checked in the day before, and the front desk gave information regarding my stay without my permission. I would hope the staff would review their policies regarding release of patron information. Incredibly disappointed , because I believe my privacy was violated. TRIPADVISOR.COM USER
Jun 10th, 2020
Great hotel! Great Staff. Wish I wasn’t all alone on this trip. Could have had so much fun with someone staying here! Maybe I’ll bring my dogs next time! I can’t wait to visit NJ again! Everyone is so nice! TRIPADVISOR.COM USER
Feb 25th, 2020
Very disappointed. Ridiculous that we had to pay for parking and for breakfast. Room was nice and people were polite but I can get the same experience at another brand and not pay for parking or breakfast. Rip off. And dirty dishes in the hall for almost 24 hours was disgusting - reported it twice. Will never stay at Marriott again. TRIPADVISOR.COM USER
PARKING FEE ?? really??
Jan 29th, 2020
I've stayed at the Hanover Marriott many times for an event late January, and for the most part have been happy with my room, although at times the hotel does get very noisy, depending on what type of guests and events are hald there. I was more than surprised on a recent visit (1/25) to receive a parking permit at check in, but didn't pay much attention to it until I was billed for it on my credit card a few days later - $15! I was really shocked that after all these years the Marriott has resorted to charging a parking fee, in addition to the hotel room - especially since there is no security in the lot, nor is this announced at check in. I am a Marriott Silver Member and must say I find this tacky - not something that's expected at Marriott.. considering it wasn't even mentioned to me at check in which I find dishonest as well. I contacted Marriott to let them know I was a Silver member and the fact that it wasn't mentioned to me. Had I known, I'd have been dropped off by friends who also stayed at the hotel. I also contacted my credit card and contested the charge. TRIPADVISOR.COM USER
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