Harborside Resort at Atlantis

1 Casino Dr | Paradise Island, New Providence  [SEE MAP]Paradise Island, New Providence  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible Stay, Bad Customer Service

Jul 17th, 2019

I am the owner of our timeshare at Harborside, Atlantis Bahamas and have been coming here for over 15 years. I have never once experienced a problem during my stay until now. This is my 4th day and It’s been nothing but a complete nightmare. We have had to get our rooms switched already 3 times and again only been here for 4 days. We have wasted countless hours going back and forth between all the rooms and the management desk. This have effected our dining reservations and wasted our nights here having to pack and unpack 3 separate times. Not to mention we have about 6 luggage’s, food, and drinks. The first room we were in was a deluxe 2 bedroom. It took 20-30 minutes for both bathrooms water to warm up to take a shower. The air condition was broke and was at a steady 76 degrees in the apartment. We were also on the top floor and the elevator had no air condition so it was about 110 degrees in there. I called about the water issue and nothing was resolved. I called about the air conditioning twice the day we checked in and it was escalated to a engineering manager who claimed to say the room is at a steady 74 degrees and will never go lower (even though you have the option of lowering the temp to 65). He then told me someone would come to fix in the morning. No one did! I called again after spending hours in the sun roasting and coming back to an almost 80 degree apartment and they began to tell me that no one come until the following day. Unacceptable! I waited on hold for over 10 minutes to a point I had to go down to the front desk to speak to management. Was not evening willing to offer me anything at that point. I made a big deal and then she offered me another room in a different building. When I went to check the room and to come back she told me she couldn’t offer me that after all. I demanded an upgrade in which we got upgraded to a 2 bedroom lock off (much bigger). This was going on for 3 hours the back and forth. Here comes all the packing and repacking to get relocated to the 1st floor. We unpacked everything again and the temp was not at a steady 74 degrees (that did not lower the entire time). Being in the room 1 day after taking a shower in the master bathroom which by the way had BLACK MOLD, the shower leaked in the entire half of the apartment. There was pools of water all over the bathroom, master bedroom, dining room, and living room. We called maintenance and he stated we needed to move right away and even noticed the black mold in the shower without us pointing it out. At this point I was completely fed up, I had to speak to someone hire up. They offered me to switch to another room in the same building after telling me this specific building has problems and gave me a measly $200 credit. I lost it, I don’t trust at this point being in all these rooms that I am not going to experience another problem now. I asked to be upgraded to The Cove or Royal Towers. I was so upset and frustrated I couldn’t even eat or enjoy myself at all. She said she would escalate to another manger requesting a move to the hotel but I wouldn’t hear anything back until the morning. Here we are again now on the second floor still with a broken hot elevator moving all our items again. The next day came and they offered me NOTHING. Said they can’t move us to the hotel until though we spend over 10k at the hotel on gambling, food, and drinks. The $200 credit they offered is one round of drinks at the pool. I’m at the point where I am crying on the phone because I’m so frustrated and disappointed talking to ownership and multiple managers. They came back and offered me 60,000 points on my account to use for a future stay elsewhere. Now keep in mind depending on where you go and what time of year you go that could be equivalent to 2 nights. What about the thousands of dollars I spend on maintenance fee per year and to travel here. What about the money we pour into the hotel gambling, drinking, and eating at the most expensive restaurants. Oh well this is only what they offered me. Unacceptable on so many levels, this would never fly at any other resort. I am disgusted and will never be coming back here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Family vacation

Jul 16th, 2019

Harborside at Atlantis is a great place that all should experience, it has something for everyone in a family. From small children, teenagers and older adults something for everyone to do. The resort makes it easy to get to and from all of the locations and activities around the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Harborside was Incredible

Jul 15th, 2019

This resort was more than we could have imagined. Would highly recommend to any family looking to do the Atlantis while saving a bit. Kitchen wasn’t stocked as well as expected but other than that the room was fantastic. Pool was great and the views were great. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Harborside Resort, Paradise Island

Jul 14th, 2019

Great Resort, super friendly staff. Access to Atlantis Resort. Kitchen, living room, 2 large TVs, small workout room. Big pool and shuffleboard to play. Nice bar outside by pool and clean bathrooms outside. $10 for bus to take you to grocery store. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not a Good Value

Jul 13th, 2019

The location is excellent and rooms are nice. Food costs are ridiculous. Not a good value at all for a family trip unless you want to be on a diet the whole time. Better deals are on the Atlantis website. If you are an "owner" at Harborside, consider yourself duped. TRIPADVISOR.COM USER 

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