Isleta Resort & Casino

11000 Broadway Blvd SE | Albuquerque, NM 87105-7469  [SEE MAP]Albuquerque, NM  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

The casino was well taken care of

Aug 1st, 2020

The casino was well thought out. They had plexiglass between every machine and it was totally non smoking which was a real plus so there was no need to take off a mask. There were lots of people cleaning machines all the time. I think they were doing an excellent job. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

honeymoon headaches

Jul 21st, 2020

The newlyweds, in her wedding dress and him in his tux, arrived at your hotel at midnight to check into the hotel. They waited in a line of approximately 40 people to get in, went thru the temp check, id check, and the players card issuing as required. They proceeded to the hotel to check in. At the time of arrival, they were told that the person who made the reservation had to be present and that they would not be able to check in. The gentleman who was helping them said there was no credit card on file, and that they would have to have me call for them to check in. After some instance from my niece the gentlemen said let me make a phone call, came back and they were able to check in. This process took 45 minutes to check in. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

THIS PLACE WILL NEVER GET MY BUSINESS!

Jul 9th, 2020

I made the reservation Nov 10, 2019. They KNEW I was traveling from Texas to stay June 20, 2020 with them on the resort side. It was NOT until I got there that they bothered to tell me they had changed their policies AND NO ONE UNDER 21 IS EVEN ALLOWED ON THE CAMPUS... WHICH MEANS MY ENETIRE FAMILY TRAVELED THERE WITHOUT ANY NOTICE THAT WE WERE NOT ALLOWED TO STAY THERE!!! They did not help us get a room at another hotel and they were very rude about the whole thing! They KNEW we were coming because amidst the COVID I sent them an email to confirm our stay..... NEVER ONCE DID ANYONE RESPOND!!! NO ONE TOLD US IN ADVANCE THEIR POLICIES CHANGED!!! I AM NOT IMPRESSED BY THEIR LACK OF PROFESSIONALISM OR CUSTOMER SERVICE! I will never commend this place or ever make a reservation to stay there. They will never get my money! Thank goodness for the DRURY INN & SUITES ALBUQUERQUE NORTH!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not good at all

Jul 7th, 2020

Room broken down, horrible smell, staff minimally interested in guests, bizarre, long walk to check in with no guidance, just really a bad experience...got out of there a night early...like a motel 6 only many motel 6s are nicer. Thought we’d support the local economy....nope not again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best night ever

Jul 3rd, 2020

Hope my future stays are this great. Wish I had more hours during my stay so I could keep enjoying the peace and quiet and soaking in the Jacuzzi. The New TV programming is more than I ever expected. Can even say how great everything was. TRIPADVISOR.COM USER 

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