Hard Rock Hotel & Casino Punta Cana

Beautiful resort and pampered service, needs improvement

Aug 11th, 2020

Pros: Breathtaking setting on the Pacific, our luxurious suite room was first class with a balcony to the sea. Suite included a sectional sofa and two bathrooms. The pools were ideal, plenty of chairs. The staff was excellent, always anxious to please and very courteous. Drinks were filled immediately; waiters and bartenders were always very attentive. Most importantly, the staff all wore masks and the resort was constantly cleaned. We felt safer here than in the US. In downtown Cabo, we found the same scenario. All citizens wore masks and you were "temp" screened at many stores. Menus are scanned into your phone so as to prevent cross contamination. Cons:The food! Breakfast and were delicious and well presented. The steak house was marginal, do not expect quality meat. But the Brazilian restaurant was a disaster!! Ambiance like a 24-hour diner and gristle food served on sticks. Our armbands were a different color and only when we checked out did we discover they were "VIP". Not a clue what that would have entitled us to. Phoning the front desk often went unanswered, this is concerning if there had been and emergency. The additional bathroom shower flooded both rooms, creating a potential slippery hazard and soaking some of our clothes. Many of the staff understood no English. We wanted to make reservation at another Hard Rock resort and were conned into taking session on their time share program, the “Legends”. Don’t do it! Resort is a $35 cab ride to downtown Cabo. TRIPADVISOR.COM USER 

My preferred resort all inclusive in Cancun

Aug 10th, 2020

If you enjoy Rock&Roll and a very fun environment, this is the place for you! I find it very boring when I stay in hotels where the pool is quiet ... But at Hard Rock, it is fun all day long. Either the daily activities or the live band playing at the pool, or the constant very good soundtrack that plays along the whole day, you can always find something to do. The staff are great, the rooms are comfortable, the food is very good (the Asian restaurant is a must). Having the beach right in front of you is also a huge benefit (some resorts do not have access to the beach, mainly in Tulum), so you can change from pool to beach very easily. The only annoying part is the Sales People, always chasing you to spend 90 min (or more) to convince you to buy their program (which, by the way, has no major benefits) - so run away from those!! TRIPADVISOR.COM USER 

Hard Rock Punta Cana

Aug 10th, 2020

We recently visited Hard Rock in Punta Cana DR with my big family and we had an amazing time. The service was exceptional. Juan DeLeon and Yafreisi were our Butlers and we were treated like royalty! We were a huge group of people and many things were difficult to accomplish yet they went out of their way to accommodate many things for us.The service by the pool was also exceptional, Rafael and Genao made it a memorobal vacation! Thank you to all this who served us and made this a beautiful stay. TRIPADVISOR.COM USER 

Amazing vacation!

Aug 8th, 2020

We had an amazing time on our family vacation. We were a little apprehensive about going, but we went and had a great time. The resort was clean and taking every precaution to make us feel comfortable. Mask were mandatory in the common areas. Hand sanitizer always available. The employees were amazing and available to help us and provide us with the most comfortable stay. I like to give a shout out to staff at the Lebanese restaurant, Carol and Carmen are the best. We were a large crowd and they didn’t hesitate to serve us. The Butlers Juan Deleon and Yafresi were very helpful too. Rafael and Genoa at the pool made us feel so special, never hesitated to make our stay a wonderful experience. Thank You Hard Rock Punta Cana!!! TRIPADVISOR.COM USER 

Hard Rock Hotel Punta Cana

Aug 6th, 2020

Even with so much closed the staff here did all they could to make our stay a wonderful experience. I especially wan to thank Isaias for all the extra things he did for us. He did a lot more than we expected. TRIPADVISOR.COM USER