Hard Rock Hotel Vallarta

Paseo de los Cocoteros 19 - Villa 8 Bahia de Banderas | Nuevo Vallarta, Pacific Coast 63732  [SEE MAP]Nuevo Vallarta, Pacific Coast  [SEE ADDRESS]
Credit

Courtesy of Hard Rock Hotel Vallarta

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at the Hard Rock Hotel Vallarta

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Guest Reviews

TripAdvisor Traveler Rating 4

Great place for a family vacation

Jul 12th, 2019

My child loved the kid’s club, Jessi and Diana did a great job making my child feel like she was at home. If you decide to spend some time at the beach and have vip access look for Juan, he did a great job bringing drinks and snacks promptly. In general all the people at the resort were very nice. The main reason I gave a 4 point score is that the resort doesn’t have smoking areas assigned in the resort, most of the days we stayed there we did not see people smoking until Saturday or Sunday when a group of people started to smoke in the big pool. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

HRV

Jul 12th, 2019

This was our second time visiting Bard Rock Vallarta. Once again, they continue to exceed our exceptions. We had very wonderful experiences at all of the restaurants. Rossey and her team at Impanema were amazing and Victor and his team at Friedas, never disappointed with what ever occasion we were celebrating. Fabiola at the market made are mornings. As soon as we sat down for breakfast, she had our morning coffee and juice in front of us. Our beach service with Juan and Marty, made the days lounging even more relaxing. If you are lucky enough to have assistants that will cater to your every need, Gerrardo, Miguel, Uri and Alan will not disappoint. The are a great team. From the entertainment staff to clean facilities, hands down one of the nicest places to visit. We can't wait to go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful 5 day vacation with family

Jul 11th, 2019

I loved my stay here! I came with family and we all had a great time. We also had twin two-year-olds with us and they had a blast as well. The food was amazing, the drinks were strong, and all of the workers were a blast to be around and talk with. The entertainment was great as well. I especially liked the Asian restaurant. I would eat there every night if it was up to me. One of my favorite nights was the traditional Mexican fiesta night. The performances, food, and workers were all phenomenal. I would also like to shout Adriana, the cocktail waitress at the sun bar, for her amazing service! She ALWAYS made sure myself and my new friends had drinks in our hand! Look for her and let her know that Bryan sent you her way. She is an awesome person! All in all, I made many new friends on this trip and it will be one that I will never forget. I will definitely come back again in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic Vacation

Jul 10th, 2019

We are a family of 4 with an 18 and 16 year old and our 4th time in the Puerto Vallerta area but the first at the Hard Rock. I was a little skeptical that i would enjoy the hotel but i was very pleasantly surprised and this was by far our best trip and would highly recommend the hotel. The staff were all excellent and difficult to single out individuals but the Entertainment staff certainly made our holiday . They were great fun and did everything they could to make it fun for everyone. If you didn't want to be included they were not pushy. In particular Jessy, Zamurai, Mirka and Mani were fantastic. The evening entertainment was also great and something different every evening. The food is of a very good standard, our only disappointment was the Asian restaurant as the food was not very authentic. The Mexican was very very good with a great variety and Marco made our time there very enjoyable. Beach is really clean, soft and sandy with good waves at this time of year. In summary the hotel delivered on all counts, if you want a relaxing, friendly, clean, fun hotel this is a great choice TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent 2 Week Vacation

Jul 10th, 2019

My wife & I spent 2 wonderful weeks at Hard Rock Vallarta in Mid June. Although we are Legendary & Palace members we had never been to HRV. From the moment we arrived we were greeted by an extremely professional & friendly staff. Gaby, at the front desk, surprised us with a room upgrade to concierge level based on my wife's 'secret request' as a Father's Day gift for me! After checking in we were greeted by Alfredo G, customer service rep, and as we soon found out 'Gee' was a great resource for us during our entire stay. We absolutely loved our room and the beautiful view (and strongly suggest you consider the concierge level rooms due to views & larger balcony). Angeles was our housekeeper most of the days and she made our room extra special. Thank you. We found the food & restaurants at HRV to be exceptional. We ate breakfast almost every morning at Ciao and was hosted by captain Marco and his wonderful staff (Yohana, Mar, Areli, Rosario & Cesar....and on a few days Noe or 'No way Jose' as he explained how to pronounce his name). As we got to know Marco over the first few days he offered to provide us with some authentic Mexican breakfast dishes and served us the best Huevos Rancheros we have ever eaten. The dinners at Ciao, Zen & Ipanema were all excellent (one hint: if you like your meat cooked to a certain temperature just tell the waiters at Ipanema before you begin & they will focus on bringing you just that temp of meat). Lunches at the Market & Frida were always good with a great variety. We did find the dinners at Frida to be less than expected for authentic Mexican, and that is an opportunity for improvement, but still good. And the brick oven pizza's are awesome....make sure you try them! We spent most of our days at the VIP beach and we cannot say enough about our waiter, Cerezo (Cherry). While he never let our glasses or stomaches get empty, He was also another excellent source of information about the local area, which we were very interested in as we continue to evaluate areas of Mexico for potential retirement locations. Ask Cherry about fruits with lime juice & Tajin....you won't regret trying this Mexican snack. While we only spent a couple of days at the pool, we were fortunate enough to have Zu as our pool waitress one of those days. She is a delight, so friendly, and even though we only had her one day she never forgot our names and always made a point to come by and say hello....amazing! Angel was our beach butler and moved our chairs/table often to keep us in or out of the sun. Please make sure you use the services of the Vacation Planners while there as they can make things so easy for you. They all were great, but Faride? worked on our behalf several days, even securing a rental car for us because my wife wanted a Jeep for our trip up the coast to Sayulita & San Pancho. As I mentioned we were both Legendary & Palace members before our trip, and I assured my wife before we arrived that I would NOT be interested in a 'Sales Upgrade'. We did decide to attend the Sales meeting and after meeting our Sales Rep, Sergio, and him listening to our desires he was able to provide us with an excellent upgrade that provided more of the opportunities that we love. He is a very knowledgeable & low pressure salesman....Thank you, Sergio! When our vacation came to an end we were able to quickly, quietly and easily 'pre-checkout' the night before to avoid any delays and to use our time for ourselves on our last morning. Thanks to Manu, our bellman, he worked with us to give us all the time possible to enjoy our last morning and still make our airport transport on time. What a beautiful property and great staff for an Excellent Vacation....you should try it! TRIPADVISOR.COM USER