Hawthorn Suites by Wyndham Chicago Schaumburg

1200 Bank Dr | Schaumburg, IL 60173-6014  [SEE MAP]Schaumburg, IL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Just OK

Jul 23rd, 2019

Check in was easy. When I asked about places to eat, the two restaurants within a stone's throw were not recommended. There is a Target close by which is nice. Beware that the shuttle runs in a.m. and p.m. only and must be booked in advance. No in between runs. The rooms were ok. When I ckecked out there were lots of bugs around the lobby foyer lamp. Perhaps becuase it is close to the exit door but it was nasty. Shouldn't someone be checking that? It was a fair price for the room but if I returned to the area, I'd spend the extra $ to upgrade my property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Show me the picture of bug at 4 am

Jun 26th, 2019

If you find a bug on your bed at 4am in morning, take a picture of it and go downstairs to show to the receptionist, then she will decide if it's really a big, and then you will be given another room. Avoid taking it for hard work days, sleep will not be proper. Other reception team was nice, and helping. Have good shuttle service for most of the within city destination. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Your 3rd party Cancellon did not book the room!!!!

Jun 10th, 2019

Stay away form trip advisor. They used Cancelon. I drove 9 hours to find no room was booked! It took over 2 hours to secure a different hotel, as the one I was to stay was all booked! The cost was higher as well! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good Value Oriented Stay

Jun 3rd, 2019

After doing a lot of research for our business trip to Schaumburg we were a bit apprehensive about our stay in the area. Finding a good value oriented stay here can take some work. Do your research and keep looking. We got this hotel for a very good value. WE also noted a lot of negative reviews. We found this place to be worthy of a stay at least from our experience. That is not to say there were not some disappointments and areas that needed improvement. But still we would not hesitate to return to this hotel for a stay. The grounds of this hotel are very nice. The mature trees lining the hotel (albeit needing a trim to not be in the way of people utilizing the sidewalk) add a nice clean touch to the hotels exterior appeal. It looks like a nice place to drive up to and an inviting place to stay. The check in process was a bit slow. But the gentleman manning the front desk on our check in was friendly and accommodating. They did not offer the customary Wyndham check-in amenity for Diamond members but they did upgrade our room for being a Diamond member of the Wyndham rewards program. The room itself was a nice first floor suite. We believe they only offer queen size beds because we found no offerings for a King. The bed was still comfortable and clean. The two room suite we were in offered a full size refrigerator, cook top, sink, microwave and coffee maker. There was also a dishwasher and dining accompaniments. The dining area also featured a large built in desk/table. As others have noted there was stains on some of the seats but nothing a hand town placed over them could not overcome. The bathroom was large and clean. There is limited space to set up your toiletries but we were able to overcome that minor inconvenience by storing the items with our bags. A quirk of this hotel is that they do not offer weekend room cleaning. So if that is important than perhaps this is not the place for you. We had no issue with that quirk but note it for those who might want their bed made during the weekend. They are willing to provide new towels by going to the front desk and requesting them. The breakfast was a below average hotel offering. It is poorly maintained. It also offers poor quality food offerings. But there is enough there to find something for most to at least hold you over until lunch time. The couple areas of issues we encountered were a bit aggravating. The first one was the remote in the bedroom. It was filthy! Not your typical grossness from sharing a bedroom remote either. It looked dirty when we picked it up. So we went to the bathroom and got a wash rag. We took a damp wash rag and rubbed on it for quite some time and the white was rag turned black. It is almost like a mechanic had dirty hands and handled this remote (for hours). We went to Wal-Mart and picked up some disinfectant wipes and cleaned it. No worries then...but needless to say that was not a pleasing aspect of this stay. The other aggravating area was that the front desk had a sign on it that the front desk person would return in 10 minutes for an extended amount of time. When we wanted to check out we could not. We eventually left without checking out at the front desk. But not from the lack of trying on our part. Still with the couple of aggravating incidents we still would go back to this hotel if we felt we got a decent value. So if you get a value oriented rate then do not hesitate to stay here, but know there may be some areas that you may need to address for yourself to have the comfort you are accustomed to. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3


May 22nd, 2019

The grounds and the public areas are not maintained, management needs to get a grip on their maintenance people to make this place desirable. If you have a home way from home you don’t want to walk on other people’s trash. TRIPADVISOR.COM USER 

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