Hawthorn Suites by Wyndham Detroit Auburn Hills

1650 N Opdyke Rd | Auburn Hills, MI 48326-2655  [SEE MAP]Auburn Hills, MI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Good Hotel, but a few flaws that need attention

May 20th, 2019

Stayed at this hotel this past Saturday just to get a quick getaway. The hotel was very clean and the staff very nice. The beds and pillows were comfy and the bedding was very warm. They even had an okay breakfast that offered both hot and cold options. There were two things about this hotel that I did not like: 1. The television in the room is small, maybe a 19 inch flat screen in which was hard to see from where the bed was located. The tv size is not appropriate for the room size or proximity from the bed. Also, although my hotel stay was paid in full prior, this hotel charges a $150.00 deposit. I have never seen such a thing not even from higher quality hotels to charge this kind of deposit. I would hate to wonder what would happen if unknowing customers who paid in full showed up and did not have the $150.00 deposit to pay. That is too big of a deposit to request for a hotel that is not luxury. Upper Management should re-consider this and because of this, I will not stay at this hotel again. For this level of hotel it is not worth having a $150.00 hold to be placed on my credit card for and having to wait on that $150.00 to then be released. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice and clean.

May 18th, 2019

Stayed here for one night a little over a week ago. The room was spacious, and clean. I slept like a rock the bed, which I never do in a hotel. The bed and pillows were very comfy. The only negative was the lighting in the bathroom. Not very conducive to applying makeup. I'd stay here again though. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Not just any hotel

May 7th, 2019

All staff were friendly, as if they had known us already. They were concerned with our satisfaction as they worked as a team to please. The breakfast was kept replenished with real oatmeal and a great blend of coffee. Light dinner was provided some evenings too. The room was clean with an open floor plan including a kitchenette. The bed and pillow was very comfy to insure lovely night sleep TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst experience ever!

Apr 29th, 2019

I was told there was a pool which there isn't! I was overcharged $430! Customer service agent told me that this happens all of the time! The so called management was never actually there on Wednesday, Thursday, Friday, Saturday or Sunday. I was told I would have to wait until they came in to resolve the huge accounting error even though things were bouncing left and right on my end because of their stupidity! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great comfortable quiet stay

Apr 25th, 2019

Came for a volleyball tournament. Grounds were clean, staff very friendly, rooms spacious and accommodating, and overall rather quiet. The breakfast was simple but effective for our purposes. The hotel isn’t the most modern but had all we needed and then some. TRIPADVISOR.COM USER