Hawthorn Suites by Wyndham Jacksonville

8737 Baymeadows Rd | Jacksonville, FL 32256-7425  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Beware! Filthy dirty & broken down

Jul 15th, 2019

This property is dreadful! Poor service from check-in on. Area around buildings is littered with trash and questionable people loitering on stairways. Room was dark and dirty. Took 2 days to get a wash cloth, food purchased for my stay went bad because the freezer and refrigerator didn’t work. Front desk employees were rude and unhelpful. Runaway from this place! I’ve made a formal complaint with Wyndham, let’s see what they have to say about this. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

not acceptable

Jul 4th, 2019

outside not what is shown online, rooms were smelly, and furniture was old and not stable, not good service, had to ask 4 times for towels, and I finally asked to get the towels myself. just not a good place to stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Our quickly done trip to Florida for a funeral.

Jul 3rd, 2019

Another total disappointment from a Wyndham hotel. This was not a cheap night hotel either. First room was nice in layout only. Walls were sticky and tacky. No idea what the TV stations were since there was not a guide. THEN, the clicher...the air conditioning did not work. Room was 78 when we got there and in 3 hours was 84. When the Wifi did not wirk I comolained about both. The front desk clerk told me "but mine works. I am on my lap-top now" and she keep insisting I must not know how to re-set it. Finally they send someone to move us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Absolutely Dismal Stay

Jul 2nd, 2019

I hate writing bad reviews of places, but sometimes they really just need to be done. I'll start with the positive things at this Hawthorn. The breakfast. It was good. Hot & cold items, the breakfast area attendant was nice and kept the area clean. That's it. The only positive thing I can say. This place is a wreck. It's downright filthy and falling apart. We arrived before 4:00 pm, and the front desk clerk refused to find us a room and check us in. So, we drove around and found a nice little park nearby. When we finally got checked in, our room on the 2nd floor at first, seemed ok. However, we very quickly realized that the A/C wasn't working. It was getting hotter and hotter in there. Even though the A/C was set at 68, it had gotten up to 84 in there. Absolutely Brutal. And when we looked around, we saw just how filthy the place was. Tiles broken and off the wall, baseboards broken, the refrigerator had rust all over it, the curtains were ripped and stained. We complained, and someone came up and told us they were moving us to a downstairs unit. Fine. We packed up and moved. The new place was nice and cool, so we really appreciated them doing that for us. But the unit was just as filthy and run down. There was rust on everything. The outside of the refrigerator, the burners on the stove were rusted and had crusted stuff that had probably been on them for years. Disgusting. When I turned the shower on, a load of black crud came out of the faucet, and the bottom of the shower curtain had mold/mildew on it. The tiles around the tub were dirty and looked nasty. There were stains all over the wallpaper, more broken tiles/baseboards, the A/C panel in the bathroom was covered in rust, the handle on the toilet was loose and didn't work properly each time, and all of the A/C, Heat ducts/vents were just filthy. I don't even want to think about the types of dirt or pathogens that might have been blowing into the unit. The carpet was bunching up. Again, the curtains were ripped and stained, one pair in the living room area weren't even big enough to cover the entire window. There were no hangers in the closet, and the closet's sliding door tracks were absolutely dirty, filled with crap. The woodworking was dirty, and sticky. Overall, we just felt like the place had been neglected and a total lack of maintenance or repair to the place. Unfortunately, this is not the first time we've stayed in a hotel by Wyndham, that sucked. Whether it's this Hawthorn brand, or Baymont, or any of the other brands, we've had some pretty crappy hotels. I just can't figure out Wyndham would want to bring these run-down, poorly maintained flea bags into their 'family' of hotels. It does nothing whatsoever for their brand. I honestly couldn't recommend this place at all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Straight Filthy

Jun 24th, 2019

The place is straight up filthy and ran down. The only thing I can say that was good about it is that the rooms had a lot of space but what good is that when you don't want to touch anything. The place is in a bad area with traffic moving around non stop through out the night. TRIPADVISOR.COM USER