Hayes Mansion

200 Edenvale Ave | San Jose, CA 95136-3309  [SEE MAP]San Jose, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Great outside, but worn inside.

Aug 13th, 2019

The grounds are spectacular, but that's about all I can complement. The rooms have a very dated feel to them. We had a room in the conference center annex. The carpets in the hallways were so loose they presented a real tripping hazard! We mentioned this to the desk on checkout and were told that all the interior was slated for an overall update soon. We slept fine. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great hotel needs a little work

Aug 12th, 2019

My wife and I spent a night away for our anniversary at the Hayes Mansion. We had stayed here previously, and had fond memories of our stays. After checking in, we stopped by the outdoor Palm Plaza Lounge where we had some wine and some appetizers. The avocado tempura was unexpected and delicious. The vegetable sliders were also yummy. But we noticed the seating cushions were a bit tattered. Not up to the standard we had previously. We had a room by the pool. Well sound-proofed--couldn't hear people at the pool at all, and we did relax in the hot tub for a while. The next morning we noticed some black flecks in the sink, and then later, water rising up from the drain with more black flecks. Disconcerting enough that we would have asked for a room change except that we were checking out soon anyways. (The woman at the front desk noted that it has happened previously.) The breakfast buffet was delicious with a wide selection of American, European, and Asian breakfast fare. Coffee was delicious. If not for the plumbing issues, I would have given the Hayes Mansion a 5-star rating. As it was, I considered three stars. The property has been recently sold, and the new owners plan a preservation of the historic spaces, and a renovation of the newer areas. We look forward to the completion of the renovation for a return trip. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Stay

Jul 29th, 2019

I recently stayed at the Hayes while on a road trip to Nor Cal with my kids. We spent two nights at the Hayes and, overall, it was a great experience. The people at check in were friendly and accommodating and recommended a great local sushi place that we really enjoyed. The in room fridge wasn’t working so someone came super quick and replaced it for us as I had bought a bunch of groceries so I could feed the kids breakfast and snacks in the room. The one downside I noted was parking. We lucked out and found a spot pretty easily the first night but when we returned to the hotel on the second night, there was not a spot to be had. We circled the entire property twice before finding a place to park. Other than the parking it was a great experience. I would return again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beautiful grounds, rooms adequate

Jul 23rd, 2019

Stayed at Hayes Mansion for the 2nd time a few weeks ago. As others have shared, the grounds are large and beautiful. Hayes is not only a hotel, but has conference center facilities as well. ROOM: I've stayed in both a normal room with 2 queen beds, as well as what they call a Parlor Suite (more spacious, with a pullout sofa bed and kitchenette). Both were fine, if a little worn. The beds were a little saggy in both, and the furnishings are not modern, but both times the rooms were adequately clean. PARKING: Free parking, but there is not that much parking close to the rooms, so you might have to park in their larger lot, which is further away (roughly 3-5 minute walk from where the rooms are). SERVICE: I get the feeling their front desk folks are not that well trained. When I was in the process of deciding which type of room to book, I called and asked what the differences were between the various types of suites. The front desk did not know and told me they'd need to call me back! I didn't think this should have been difficult information to find out. Also, although there was only one person in front of me when I was waiting to check in, it took forever. The person in front of me did not have any special requests, so not sure why it took so long. POOL: The pool is large and there is also a hot tub. Pool towels were well stocked. MISC: On the 2nd floor of the wing I was staying in, there was a water filtration station, which I thought was a nice touch. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Beautiful grounds but noisy room

Jul 20th, 2019

The hotel is next to a beautiful city park and has beautiful surroundings and grounds. However the room air conditioner was very loud and woke us up whenever the compressor kicked in. In addition our room was located near a major street which generated a lot of road noise in the early morning. There was a huge wedding located in the ballroom with live music that went on until late at night. The room itself was very nice. TRIPADVISOR.COM USER 

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