Hayes Mansion

200 Edenvale Ave | San Jose, CA 95136-3309  [SEE MAP]San Jose, CA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Racist, bad management

Jan 4th, 2020

As soon as we got there they were rude, the front desk was extremely rude and snooty looking at us as if we didn't belong there. As we get to our room;130; we see that it is the elderly /disabled room; like we're not even 40. It had a elderly seat for the shower, the shower is super short.. The shower is three feet tall with a removable head, it was hard to shower comfortably, the shower spout would pop out harshly when we put it up to the shower head. No fan either in the bathroom, so it was stuffy in there after the shower, with a weird smell in it, like sweat and old mold. The curtains were missing rods making parts of the curtains sag. There was a hole in the ceiling exposing the water sprinkler, like a literal hole! We went for a walk around the premise, since it is historic. And every single employee who saw us looked down at us, as if we were doing something wrong. One asked if we were guest, and not til we said yes did she act somewhat decent. Even the security guy was following us around! In our walk through we saw that they are remodeling. Even after they remodel I'm never coming back. I understand it's an old place, but it should not be treated poorly. I paid to be here, my money gives them their jobs, they need to understand that and get off their high horses. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Our go-to hotel 8n San Jose

Jan 1st, 2020

When we travel to see the kids and grandkids, Hayes Mansion is the nicest, most reasonable spot we have found. We’ve stayed numerous times for a quiet room, good bed and lovely setting. There is even a great park next door for a nice walk or run. We’re thankful for sprawling Hayes Mansion. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Our new favorite in San Jose

Dec 23rd, 2019

Finally a hotel with adequate lighting in the vanity area. I'm so tired of trying to put on my makeup in the typical dim light of a hotel room. This place has two sinks, so we can both get ready at the same time, and wonderful lighting. The property is beautiful, the perfect blend of historic architecture and modern amenities. It is in a quiet, peaceful residential neighborhood, next door to a lovely park. The room was large and comfortable. Excellent bed and bedding. Staff were all helpful and friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Dec 18th, 2019

Absolutely provide the best experience of being at home away from your home. The courtesy and warm hospitality from your front desk JACQUI made me feel very welcome and will definitely come back. Thank you JACQUI TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Security let someone into our room

Dec 18th, 2019

At 1:20 a.m. we heard a knock on our room door. Next thing we knew, the door opened and a very drunk female announced herself "It's M__", someone we did not know, and someone that shouldn't have been let into our room. I called the front desk and got "Oh, I'm sorry". Really????? Never got a real apology or acknowledgement of their screw-up. They didn't ask her for her room card or check which room she should be going to (apparently, she was too drunk to remember). Needless to say, I wasn't able to get back sleep for a couple of hours, jumping at every sound. The property is nice, could be called upscale, but the room smelled musty and the carpet was dirty. I spent a good amount of time in the parlor by the lobby and noticed that glassware sat there for over 24 hours, even more after a busy Friday night...looked like a frat house. TRIPADVISOR.COM USER 

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