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at the Hayes Mansion
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Ongoing Renovations - Not Ready For Guests
Aug 11th, 2020
The hotel should not be open for guests as many areas are closed off, other areas are missing finishes and fixtures. Don't be fooled by the images of the bright, spacious renovated rooms here and on other websites. My renovated king room was dark, very small and didn't look at all like the ones on the images. TRIPADVISOR.COM USER
Aug 6th, 2020
Couldn't explore much of the property due to ongoing renovation and pandemic. Room was small and uncomfortable. No coffeemaker or cups due to pandemic. Room decor makes it dark, even with all window fixtures drawn open. Bed was hard, sitting area was barely adequate and again, uncomfortable. On the plus side -- very fast internet and gigantic television. TRIPADVISOR.COM USER
Thank You Jackie
Jul 21st, 2020
Just decided to take the family out one night and we had a blast. Got a little lost at first but Jackie from the front desk guided us to our room. Amazing customer service, thank you Jackie and thank you to all the staff at Hayes Mansion. TRIPADVISOR.COM USER
Brittney H. (front desk manager) went WAY above and beyond; she saved my day!
Jul 19th, 2020
Visiting San Jose for the weekend and in search of a luxurious hotel experience, I booked the Hayes Mansion through the American Express Platinum travel service. When i tried to check in, I was running on 3 hours of sleep over the past 48hrs. I was exhausted and looking forward to immediately falling asleep in my comfy bed. Therefore,I was extremely frustrated to discover that AmEx had not forwarded my reservation details to the Hayes hotel. As such, the hotel had no record of my reservation. Arghhhh!!! Most other hotel managers would have just told me to deal with it myself. However, this is not what happened... Brittney H. (front desk manager) went WAY ABOVE AND BEYOND by making it her personal duty to call AmEx and do whatever it took to get me into my room ASAP. She understood I was exhausted and really wanted to provide me my room. When the initial AmEx Customer arrive rep couldn’t resolve the issue, Brittney quickly escalated the issue to the AmEx supervisor and served as my strong advocate. Brittney won—she got me into my room within minutes! Even more impressively, Brittney dealt with my AmEx booking problems WHILE SIMULTANEOUSLY masterfully juggling her other important tasks, including checking guests in, bringing guests water, and answering the incoming phone calls. In short, Brittney is incredibly professional and I could tell that she is someone who is willing to massively inconvenience herself in order to make Hayes’ guests be delighted with their stay. Her compassion, perseverance and practical knowledge about 3rd party booking sites were much appreciated because she is the only reason I was able to get into my room before passing out from sleep deprivation. Thank you Brittney! TRIPADVISOR.COM USER
I was here for work - but I felt like I was at home !
Jul 12th, 2020
To keep it short & sweet; the hotel itself is very nice despite the renovations going on BUT what really made the hotel stand out was the staff - specifically Jackie, Stephanie & Mona as they were extremely friendly & helpful. Please keep in mind that there are a few things that aren't available due to the COVID-19 spike that has been affecting all businesses - so please do not be deterred by the negative reviews people left simply because they want things their way without being considerate of the health of those around them. Overall - I'd definitely coming back here if I can ! TRIPADVISOR.COM USER
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