Hayes Mansion

200 Edenvale Ave | San Jose, CA 95136-3309  [SEE MAP]San Jose, CA  [SEE ADDRESS]

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at the Hayes Mansion

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Guest Reviews

TripAdvisor Traveler Rating 2

Slightly annoying.

May 20th, 2019

I was super excited to stay here because of how great the pictures made the place look. We got in late, 6:30 pm and there was no parking near our room. It was quite a walk to our room. The room is outdated, but clean. So, here’s what ruined it. Since it was later we just wanted to eat at the hotel. The restaurant is closed and the only place open was the bar. The bar had 2 tables plus the bar area. My sister was with me who was under 21, well there’s no tables left to sit at. We sat at the bar and were asked to move. So we have to order our food and have no where to sit? Not to mention the nasty, rude female bartender was very rude when asking us to find another place to sit. It was like she found pleasure in being rude to us. I’ll never come here again. No TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Transported to the glory days of Hollywood

May 7th, 2019

A small group of couples from our marriage ministry went to Hayes Mansion to scope it out for our the possible location for our upcoming marriage conference in 2020. We fell in love with the history, the architecture, the grounds, the beauty of this lovely place! Our room was spacious, clean, and had a large balcony that overlooked a courtyard between our building and the restaurant. The restaurant's food was also good - both the buffet and ordering from the menu. There's also a park just adjacent to the front entrance. We are SOLD! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Place - Particularly for Work Events

May 6th, 2019

I stayed in the Hayes Mansion for a work-related event earlier this week. In general, I was quite pleased with the property. As many reviewers have pointed out, the grounds are beautiful and the mansion is very well maintained. I also found that my room was quiet, clean, and comfortable. I also appreciated the in-room coffee maker, hassle-free WIFI, and proximity of my room to my car. There are a couple of trade-offs here. Although the room was quiet and comfortable, it was quite dated and there was nothing luxurious about it. The soap/shampoo dispensers in the shower are more consistent with an Econo Lodge, then an boutique hotel. Second, I would NOT stay here without a car. While I found it easy to get everywhere I needed to go (including downtown), there is nothing in the immediate area. This is particularly true of restaurants. There seemed to be nothing good within a 2 - 3 mile radios. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Hayes Mansion

Apr 23rd, 2019

As the best example of late 19th-century Mediterranean Revival architecture in the Santa Clara Valley, this historic mansion and hotel is easily one of those places filled with remarkable potential. The grounds, private estate, landscaping, and private park are impressive. The rooms are clean, beds comfortable, and everything maintained despite the age of the property. The mansion itself is in remarkable condition. The off-mansion hotel rooms are in pristine condition too (big congrats to the cleaning staff). So why doesn't this historic property score five stars? Despite the ideal setting, there are small and yet very noticeable non-boutique like decisions being made that drag things down. The toilet paper in the bathrooms are thin. Instead of quality shampoo products, there are 'dispensers' dispensing who knows what in the shower. Room service times for dinner are omitted on the in-room menu (it instructs you to call). Evidence of staff work feels ever-present (cluttering the hallways or outside dining areas). The staff is friendly, but not engaging. There are dozens of parking spaces marked Valet, but we never saw any evidence of a Valet. When the non-Valet spaces filled up, staff told us we could park in Valet or the adjacent park lot. I'm not clear why they didn't tell us this upon check in, which leads to another issue. If your room is located in the back hotel portion of the property as opposed to the mansion, it's easy to feel disconnected from the property and some amenities — like coffee in the mornings or beverages at night. The mansion itself is steeped in history. They even provide a walking map of sorts, which is one of the reasons we stayed here. Upon following it, we discovered many of the rooms on the map had their doors shut. In one instance, a dining staff member seemed perplexed why I was looking into one of the rooms (because it was on the map) and shut the door. Don't get me wrong, I would absolutely stay here again. The park, fitness room, and pool are all great. We didn't eat on property, but the bar and restaurant looked inviting. The price point is about right, depending on the dates you happen to be in town. The location is not the best as it’s mostly surrounded by residential neighborhoods. But I don’t mind driving so it’s a nice alternative to staying at a property downtown. Everything in San Jose feels relatively close. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice Hotel !

Apr 13th, 2019

We loved staying here and will again. Its old school and very nice. I highly recommend it ! The rooms are nice and fairly complete as far as amenities. We did not enjoy a meal , but the menu looked good to us. Pool was open, clean and inviting. TRIPADVISOR.COM USER