Haywood Park Hotel

1 Battery Park Ave | Asheville, NC 28801-2717  [SEE MAP]Asheville, NC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

Our family's July 1st Visit

Jul 2nd, 2020

We arrived to a warm welcome from the night shift on June 30, 2020 about 1900 hours. It was my wife, our two teenaged children, and my 5.5lb emotional support Yorkie. We reserved a "pet friendly superior room with 2 Queen beds" for $273.58. Initially, the room looked expansive and inviting. We decided to eat out since their restaurant was closed due to renovations. Later that evening, it became apparent that the room was in need of some TLC. 1. My daughter found a used oral rubber band on her bed. 2. My wife was thirsty and found the faucet at the wet bar had a large, black, slug-like substance hanging from it. Being determined to not spend $5.00 on a bottle of water, she then proceeded to try and quench her thirst at the bathroom faucet. Where she found a crust like buildup on it. So, she decided to drink the in-room bar's Fiji water. Which we were charged for. 3. During our stay, not one of the four faucets stopped dripping. All of these things were petty. So we decided to ignore them and not complain. Until our bill for the room arrived. We were charged an additional $50+ for a pet fee. When we made our reservations we paid the additional amount for a "pet friendly" room. We called and spoke to Terri, the guest service manager, and the extra charge was explained to us. In addition, she proclaimed we should have been charged extra for our children since the reservation was only for two adults. We asked to speak to the general manager, Victoria. But, only her voicemail was available. We loved Asheville. We loved our run in the morning! We just wished we could have loved our $350 stay at the Haywood. :( TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A gem in the middle of Asheville!

Mar 19th, 2020

My husband and I stayed here in November for a long weekend and it was wonderful! Upon arrival they gave us a complimentary glass of champagne and staff were extremely courteous. The interior had a unique feel, luxurious but yet hints of it's deep history as a department store sprinkled throughout, which made it unique. The room itself was huge and very clean and comfortable. Large windows with views of the town, good quality coffee and coffeemaker, and wonderful large bathroom with tub and double sinks. The beds were very comfortable and we were able to get a great nights sleep. The turn-down gourmet truffles were also complimentary and a nice bonus for chocolate lovers like me. In the morning we enjoyed breakfast at Isa's Bistro and it was absolutely delicious! The location couldn't have been better, just step out the door and you're in the middle of town, everything at your fingertips. We will definitely be staying there again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

best location, best staff

Feb 28th, 2020

The hotel is right in the middle of the early city in a building that was formerly a department store. Our room was large enough to play soccer in, even though we don't play it. Staff was the best we've ever encountered: friendly, responsive, no problems. We will go back, in violation of our usual practice of never staying in the same hotel twice. Asheville is a smaller city--easy to get to know, easy to walk in, except sidewalks are rather iffy underfoot. Many small stores, restaurants, street music and food. We felt very comfortable. Enjoyed every minute. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Place

Feb 28th, 2020

This is a magnificent hotel. Such a large suite.The room was immaculate. With a view of the city ,it made it perfect. Everything is within walking distance. Valet was so easy. Both Valet and front desk people were very nice and accommodating. Will definitely recommend this hotel to all my friends and I will be back as soon as possible TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Haywood Park Hotel - Worth It

Feb 21st, 2020

This was my fourth visit and stay to the hotel. I have stayed in different season's of the year and have never been disappointed. This hotel is unique in that it used to be a department store and the floor names such as "Men's Clothing" still remain on floor titles. The rooms spacious and well appointed. The Haywood is within walking distance of all down town attractions and restaurants. Parking garage connects to the hotel so it is easy to valet or park yourself. I say this is a great place to hang out! TRIPADVISOR.COM USER 

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