Hesperia Madrid

Paseo Castellana 57 | Madrid, Madrid 28046  [SEE MAP]Madrid, Madrid  [SEE ADDRESS]

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at the Hesperia Madrid

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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing stay in a beautiful city

Jan 7th, 2020

This stay was perfect at every step. Great service, amazing food, rooms clean and comfortable. We were well cared for from reservations to departure. Would recommend to anyone visiting Madrid and would stay again myself. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hyatt Madrid

Jan 5th, 2020

As a Globalist and someone who had visited Hesperia before, saw the tremendous improvement fo Hyatt to a 5 star hotel. I appreciate the location of the Hotel and modern rooms under the Hyatt brand. We are very happy to have this property available and already plan to stay there in the next 30 days TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Better than Most Reviews

Dec 30th, 2019

I booked the Hesperia because it is a Hyatt, always a top option for me, and read the reviews after, but luckily the hotel is better than what you read in some reviews. Yes, even as a Hyatt Discoverist, I was assigned an internal room, which means it has no outside view. Although you don’t see light or the weather, for me, the room had an important benefit, it was quiet. The hotel made the best out of the internal courtyard that the room faces, placing colorful sculptures below and on the wall (see photo) which gives a space that could look very depressing a happy look. The room itself was spacious, the bed comfortable and the bathroom modern with a rain shower. The breakfast was lovely and the service there top class. The negatives are, I could not control the heat in my room and the hotel management said just turn it off and open the windows. It worked because the temperature outside was around 10 degrees celsius, but I am sure I would have had a bad night if the temperature outside was much lower. The checkin people were not very well-trained or welcoming. She did not acknowledge my Hyatt status and when I asked questions about the rooms, she was very dismissive saying that “It is the best you can get based on your category choice.” The message was “suck it up.” Thankfully the room was better than I expected. The concierge is hidden near the restaurant, but once you find her, she is nice and helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent service and location in Madrid

Dec 26th, 2019

The service was excellent with a very knowledgeable staff. they were very professional. Also the location of the Hyatt Hesperia is excellent, very centrally located, and it is very safe area with excellent restaurants. I highly recommend the Hotel's breakfast, for a wonderful Spanish experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay in a classic, newly renovated hotel.

Dec 21st, 2019

Had a great stay in this recently renovated hotel. Room. I can't say what the standard rooms are like as we booked a king suite room. It was pretty spacious, with separate seating and dining area and two exposures overlooking the city. The room was recently renovated, bathroom had two sinks and separate bathtub and shower. In room safe had an outlet, which is great to keep your computer and electronics charging while stored safely. I'm not sure why this is still so rare to see. Service - everyone we encountered was nice, helpful and spoke excellent English. We ordered room service couple of times. Room service is usually hit or miss from my experience but all we ordered was great both times. Location - it may not be everyone, but location could not be better as far as I'm concerned. It's not in super touristy area so when you go out you get to experience real city and aren't surrounded only by tourists. But it is short cab, or metro ride pretty much anywhere. Metro station is right by the hotel. If you want to, you can even walk to places like the city center, or Prado which is what we did. It's about a 30 min casual walk, unless you stop for wine and tapas as often as we did ;) It was an al around great stay and will haply stay here again the next time I'm in Madrid. TRIPADVISOR.COM USER 

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