Heston Hyde Hotel

North Hyde Lane | Hounslow, ENG TW5 0EP  [SEE MAP]Hounslow, ENG  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

No one cares

Feb 23rd, 2020

We stayed over after a Rugby match at Twickenham . Parking and shuttle ride to the stadium good . Return is about £16 . Room clean and hotel tidy . Just not sure anyone cares . Two thin pillows , no kettle , no remote TV controller , one towel , ... ask for a kettle .. does nt work .. ask for another ? An hour later ... etc . Shame really . The hotel area is not shabby and well appointed . Bed large and decent bathroom . Just detail .. no one cares about your stay or puts things right TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Better then expected

Feb 21st, 2020

After reading some reviews I was a bit dubious about booking this hotel. We didn’t really have much choice as we needed to be in this area so I decided to go ahead and book, I’m quite glad I did! On arrival the secure entry into the free car park was good. Lots of coaches parked up taking up lots of space which we didn’t see move for the 3 days we were there. The reception area is big, spacious and clean. Check in was pretty efficient. Our room was on the 3rd floor (341) it wasn’t noisy at all. I think we got lucky coz the hotel was pretty full when we asked so I was expecting a noisey stay. Didn’t opt for breakfast so I can’t comment on that. The room itself was quite spacious and the bed was two singles pushed together. Bathroom was decent although the shower could do with a bit more power. For the price I think it’s worth it and I would stay here again if I needed to be around that part of London TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3


Feb 21st, 2020

Just returned home having spent two nights at the above Hotel. On arriving at the hotel we found it clean,staff very friendly and helpful. We were given a room on the first floor and told the room was very quiet. We used one of the four lifts to get to are room,after a very long walk down a long corridor about 300 metres with several stopping and starting because I'm unable to walk without the aid of walking sticks we arrived to are room.The room was spacious with a super sized bed.Nice clean bathroom usable. The room was very noisy being opposite the M4.We unpacked and rested up for a while. We then returned to the reception desk to ask for more pillows and bath towels. We were unable to get though on the phone. The items required where in our room within the hour.The first night we were not able to sleep due to the noise level coming from the M4.We spoke with the reception desk the next day and was offered a change of bedroom, with only one night to stay. We declined packing and unpacking and moving was not for us.On a good note i would like to thank the chef on Thursday morning for the fantastic breakfast my two poached eggs were delicious. The staff throughout our stay was very good However I was very very unhappy with the car park situation. 20 disabled bays and everyone was in use. Not one car or van was displaying a valid blue badge. Having a blue valid badge myself I was unable to park. When I queried this matter at the reception desk the response shocked me to the point that I would like to hear from the management team regarding this. I was told that there was no special treatment for customers using the carpark and disabled parking is for everyone. I'm registered disabled and I have never heard this anywhere. So I am left wondering weather this hotel is disabled friendly or not. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Feb 21st, 2020

Ordered vegetarian meal, they found chicken inside. Took 40 minutes to get out car park because of coaches. Utter shambles. The hotel is way too busy and everything Takes longer than it should What a disappointment TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good hotel

Feb 20th, 2020

Stayed for a week whilst working near by, the room was better than expected, clean and nice. Food was inconsistent sometimes good sometimes not good. Gym could do with an extension, pool area again very nice. Service was good I found Nimmi very helpful always smiling too. I will stay again. TRIPADVISOR.COM USER 

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