Hilton Americas-Houston

1600 Lamar | Houston, TX 77010-5012  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Courtesy of Hilton Americas-Houston

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at the Hilton Americas-Houston

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Guest Reviews

TripAdvisor Traveler Rating 4

To go out an enjoy the city

Mar 26th, 2020

It's a Great place to stay ur in the center of the city u have a park across the street with great places to eat the hotel staff are Very Friendly they make u feel at home the maids the guest services are Very attentively the pool n workout room are Very clean room service is quick n the good was great breakfast was really good fresh n hot n the staff made i feel right at home TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

impeccable service. Best breakfast buffet I've ever experienced.

Mar 22nd, 2020

Stayed here during my company's annual convention. Literally right next door to the convention center, as well as some fun bars & restaurants close by. Service was impeccable, especially the manager David, who was lovely and provided some nice perks to us loyal customers! Also, the breakfast buffet was literally the nicest one I've ever experienced at a hotel. Highly recommend! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

A mistake and a disappointment

Mar 20th, 2020

First of all, BEWARE the 5-day cancellation policy. The standard in the industry is 1 or 2 days. I believe they know what people expect, that they will not read through the fine print, then will be TRICKED into paying for a room they no longer want or need. They can then sell the room to someone else and collect double. This is what happened to me - 4 days prior to the reservation, my plans changed, I did not really need two rooms anymore, but to appeal this to customer service is useless. No way, no exceptions. So, I did show up and this was the rest of my experience. LONG check-in line, the experience was like at a Las Vegas hotel. I had requested a crib. Sorry, no cribs or roll-away beds left at 4 p.m., it is first-come, first served. I had requested connecting rooms - sorry, we don't have those either. Actually the check-in clerk made me hopeful about getting a crib, but when I called the guest hotline later I got major attitude as if I was lying about what the clerk told me, since the cribs were long gone. Also, I had requested king beds thinking there would be crib and maybe a pull-out sofa. We could not change to queen beds. They said there were no queen rooms left - anywhere in this ginormous hotel. And by the way, no microwave in the rooms so it is not particularly family-friendly for heating up milk or formula. And, the parking is super expensive. The one silver lining was an excellent breakfast buffet, though it was not without its own management issues since there were no tongs for the muffins and bread, and they completely ran out of watermelon early during service - we got the last few pieces. So, this was a big Thanksgiving disappointment and I doubt I will ever return to this property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5-Star Stay

Mar 9th, 2020

Perfect location, right next to Convention Center, Minute Maid Park, Toyota Center, and the Central Park in Houston. I came to the city to attend a conference and had my wife tag along, overall it was a great experience throughout. Rooms were very clean, hotel lobby is like out of a magazine, and they had a Starbucks/restaurants on the bottom floor. Parking at hotel is expensive but expected given the prime downtown location. We even ended up doing an Toyota Center latin concert during the weekend which was a 2-minute walk from hotel. Servicemen and women were very courteous and welcoming throughout our stay. Would stay again for future trips to Texas. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful hotel

Mar 8th, 2020

Hotel is convenient to convention center, has walk over bridge on second floor so you never have to go outside. Lots of restaurants close by. The staff was very friendly and helpful. The rooms are large, mine had an air purifier in it that I thought was an added bonus. TRIPADVISOR.COM USER 

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