Hilton Americas-Houston

1600 Lamar | Houston, TX 77010-5012  [SEE MAP]Houston, TX  [SEE ADDRESS]
Credit

Courtesy of Hilton Americas-Houston

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at the Hilton Americas-Houston

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Guest Reviews

TripAdvisor Traveler Rating 5

Highly recommend this place

Jul 9th, 2020

Came here with my husband for one night to celebrate 20 years. Beautiful ,clean place, friendly stafff, great views. The spa and restaurant is currently closed but the Rustic restaurant was great! I have no complaints. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Best!

Jun 16th, 2020

Jacques and Taj could not have made our weekend any better. They really went above and beyond to make us feel valued and special. We went here for my daughters birthday getaway. I reached out to them to help add a special touch to for her birthday. They went above and beyond. This will be my go to hotel from now. The place is beautiful and the location is absolutely gorgeous as well. Our room was gorgeous and this hotel has all the 4 class amenities you could ask for. The pool was amazing and I love the skyline terrace. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Treated like a queen

Jun 8th, 2020

Best stay ever! The entire staff treated me like a VIP guest from check in with Janet to check out. I stayed for over a month to isolate from family as a frontline worker. The hotel was clean, quiet, and I felt very safe. The location is a prime downtown spot. Discovery green, convention and great bars are just steps away. The pool was comfortable and sparkling, I swam every week. There was hand sanitizer and clorox at the gym. I loved the sunset views from the terrace. The general manager Jacques is the real VIP, he personalized my stay and made me feel so welcome, he made my stay spectacular, I didn't even want to leave. Dear Hilton, Jacques runs a well oiled machine, and I tip my hat off! It was an honor to stay here and I truly was happy and enjoyed my home away from home. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing amazing amazing!

Jun 3rd, 2020

I honestly, can not completely tell you all how amazing this team was. From my first day of check in with Janet to the online assistance I received from Brenda, Michael, Jacob, and Dan. There were many instances where I would need assistance late at night or early in the morning. The Hilton text and online app helped make these request easy. The hospitality from this place did not stop at the front desk it went through out the entire hotel. From security , Starbucks baristas, housekeeping ,maintenance and even their GM. Everyone made sure my stay and many other of my coworkers stay lived up to our expectations. Even throughout this pandemic they made sure to follow guidelines and posted it throughout the hotel. They limited the number of people in elevators, pool, gym and made it easy to follow the guidelines with contactless assistance through their app. Luckily enough this location is right in front of Houston’s discovery green and many restaurants in the area. Everything is within walking distance or enjoy a bike ride with bcycle app. It was a sad day to leave the hotel after three weeks because it was almost like a second home. The comfort, view and facilities made my stay extremely pleasant. Thank you Hilton Americas-Houston! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Exceptional service and support

May 11th, 2020

I decided to stay at the Hilton-Americas as part of the Frontline Professionals program during the COVID-19 outbreak. As a nurse that works in the Texas Medical center in a hospital with a dedicated COVID-19 unit, it was stressful thinking that I may bring the coronavirus home to my family. However, being able to accept the kindness of the Hilton-Americas has been such a blessing. I can stay close to work and distance myself safely from my loved ones to reduce any chances of accidentally brining the coronavirus to them. As for the service of the Hilton-Americas, it has been stellar. Since I have been staying at the property longer to protect myself and others, the staff have been very kind and welcoming. They are quick to reply to my requests on the chat app and have been kind enough to grant some of my requests that allow for adequate social distancing. This experience so far has given me a fantastic impression of not only the Hilton-Americas staff and property but also the Hilton name in general. I will most definitely be opting to choose Hilton for future trips! TRIPADVISOR.COM USER 

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