Hilton Barbados Resort

Needham's Point | Bridgetown BB 11000  [SEE MAP]Bridgetown  [SEE ADDRESS]

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at the Hilton Barbados Resort

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Guest Reviews

Tripadvisor Traveler Rating 2

Appalling Restaurant service

Jan 5th, 2021

Let me start with the postive points. Location is very good with large beach and pools. Housekeeping were very good. Main issue was the restaurant service especially at Breakfast which was chaotic and lacked good management and organisation. Reception wait time was long even at the best of times which was very frustrating if you wanted something simple. Sunbeds in both the quarantine and non quarantine areas were only increased once residents complained and only then with challange. The staff were friendly and helpful. To me the key issue was a lack of good management. Not up to the standards I would expect of a Hilton Resort hotel TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

New Years Eve

Jan 1st, 2021

Ok so I'll start by saying we weren't staying at the Hilton but wanted to give a review anyway!! We have stayed here before and we're really impressed with The kids Club Cocktails Staff Beach/Pools and Jacuzzi👌 They have and infinity pool for guests awaiting their Covid tests with Lovely double beds to sunbathe. We are staying at the hotel next door but have popped into the Hilton for lunch which was fantastic 👌 So today the Barbados Minister made an announcement that the fireworks displays around the island were probably not happening 😢 Being out 16th year on the island, We've only sen them a couple of times as we have children who get tired 🤣 Tonight the display went but at 2200!!! Well all I can say is thank you so much because those of us with children are normally tucked up in bed 🙄 This year the children all get to see the display!! I don't think I'm alone here with kids that can't stay up until 12!!! Never mind is parents! So from the deepest of my heart, Although it wasn't your original plan, Thank you so much!! You've made a lot of family's very happy 🥰🥰🥰 Happy New Year TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Rest and Relax

Dec 29th, 2020

Before we even arrived Alana at Concierge assisted me with my booking and any information I needed. Natasha front desk was great and accommodating. Mena restaurant dinner first night was attentive and always available. Judy and Waveney at breakfast was nice and Rosemary at the omelette station was great. I felt safe with the protocols in place . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Terrible service

Dec 20th, 2020

Limited menu options, expensive menus and below average service. you are trapped to ordering room service for dinner during quarantine. I needed water after 10pm and I was told by an unemphatetic customer service rep that everything is closed and I should drink tap water... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful, helpful staff and great experience

Dec 19th, 2020

My partner, toddler and I stayed at the Hilton Barbados for 3 nights (quarantine on arrival) in late November / early December. I was so worried things would go wrong as my father booked our stay in his name (he is a diamond member) and we had no problems what so ever. Every staff member we came in contact with at the front desk, as well as Felicia in reservations was so very nice and helpful. When I tried to order milk via room service for my baby, they brought us up an entire pint... no charge... twice during our stay. I can’t say enough great things about this hotel and the staff. The pool designated for guests in quarantine was wonderful as well, shallow enough for my little one to play in. The hotel had Dr Bellamy on site to test us (on a Sunday) and the process was quick, smooth and we had our results back about 14hts later. Thank you so much Hilton Barbados for the amazing experience during these confusing and stressful times. We will be back next year! :) TRIPADVISOR.COM USER 

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