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at the Hilton Belgrade
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The best in Belgrade
Jan 18th, 2021
I found this hotel fat the best in Belgrade not comparable to any other 4 or 5 star hotels there. Location, service, price wise, etc. Strongly recommend no matter for short or long stay. Very nice bar on top on last floor with great terrace and choice of champagne, walking distance to major points in old part of the city. TRIPADVISOR.COM USER
Everyone Read this
Jan 2nd, 2021
I travel very often around the world, and exclusively stay at the Hilton Brand. After I visited Hilton Belgrade for the first time about 3 years ago I promised I would never stay at another Hilton Hotel in the United States again. Yes I said U.S.A, why? Hilton Belgrade makes every American Hilton look like a motel 6 joke. I do not think a 7 star hotel in Dubai could come close to the hospitability, warm welcome, clean lobby, hallways, elevators, room, spa, gym, etc then Hilton Belgrade. The staff here is one team, they are quick, very courteous and on point. I wish they had a full size roof top Pool this would complete the amazement of everything else. The location is wonderful most of the views are great depending what you like to look at. Remember Belgrade is one of the oldest cities of Europe. Brings me to my last trip Dec 30th 2020-Jan 2nd 2021. I flew in from Chicago to meet my best friends and spend new year with them. I used points this time since I wanted to save money (Covid times), Airport pickup in a Mercedes E class driving was so nice and held a great conversation the whole traffic bounded trip which usually takes 20 minutes but now took about 45 minutes. Then Check in team wonderful always remembers my name. My room was great minus the view I usually get my street view but today ended up courtyard view. I never order room service I'd prefer to be dining with more people, but Dec 31st I wanted to have room service at 0830 it never showed up when I called in I was told there was a mistake but did they try and try to correct it. I said mistakes happen and it's fine still when I came back to my room Hilton Room Service had a huge plate of fresh fruits for me as a apologies. Touching and very nice still it was not needed. The only problem I had with my whole stay was in order to have dinner with one of my friends I had to use more points to book a room for her overnight Jan 1st so she can have New Years dinner with me at the SkyLounge, yes I was upset but not at the Hilton this was the politics of the world. You know " Everything closes at night because Covid19 gets you in groups at night and not at day" . All in all if your in Belgrade you will not make a mistake if you book Hilton Belgrade. You will if you stay anywhere else. TRIPADVISOR.COM USER
Dec 15th, 2020
This was my second visit of Belgrade in the past 4 months, and as a Diamond Member, this is definitely my favorite Hilton property in the World! Obviously, these are strong words, but the reason why it is #1 on my list, is because of the staff member there. I got picked up on time at the airport by George, who right away made me feel like I was at home. Once we arrived at the Hilton, the front desk staff greeted us with open arms! "Djole" recognized me right away and was quick to remind me how happy he was to see me! Tina then was so helpful with checking in, as she was so personable and friendly! The room upgrade to the King suite was a nice gesture, and the room was as good as it was last time I was here. It had all the amenities necessary for a great stay! We were also so happy that the Executive lounge was open, as the other 4 lounges we visited in the past few days were always closed! We enjoyed free drinks and food from 6 to 8 pm each day. Once again, the staff there was beyond amazing! I have to give a very special mention to Maśa, the supervisor, who was so attentive and passionate about her work. She made us feel like true Diamond members every time we walked through the lounge. Nikola was also a gentleman, and really took great care of us each day. I also have to mention Luka, who truly went above and beyond to ensure we had a great time. He was so friendly, and made us feel like we were home! The skylounge was also once again the highlight of my trip. The staff up there was absolutely phenomenal, starting with Katarina, the hostess, who couldn't have been more amazing! She was a bundle of joy every time we walked up there, and welcomed us with open arms! Our server Stephan was awesome, and also greeted us like family. But there is truly only one legend working there, and that's my favorite bartender in all of Europe and the Balkans, Alexandar!! He truly exemplifies was the Hilton brand is all about, by being the best host you could ask for! We absolutely love the spa, as it has everything you need for a good stay. We particularly love the dry sauna and steam room, as well as the relaxation room. The food was also once again absolutely incredible! We had dinner there both nights, and couldn't rave enough on how perfect the flavors were. My wife and I tried every roll and sashimi on the menu, and everything was so fresh and wonderful. I also loved the Pad Thai, which was the best I've had since going to Thailand. Overall, this was once again the highlight of our trip to Belgrade. The hotel location, the amenities, the room, and the food were all just amazing. But the reason why I keep coming back there as a Diamond Member, is the passion and dedication that each staff member provides to each customers walking through the doors. Management there should know that this hotel wouldn't be the same wouldn't be for; Djole, Alexandar (Bar, Bar, front desk), Katarina, George, Maśa, Nikola, Stephan, and Luka. These guys truly care for each clients, and should be recognized for! I love this city, and love the Hilton because of them, and that's the only reason why ill keep coming back... TRIPADVISOR.COM USER
Nov 12th, 2020
Stayed here for a couple nights at the end of my Serbia trip. I stay at a lot of Hiltons as a Diamond Member and I'd rate this as one of the higher quality ones I've experienced anywhere in the world (really wish their corporate office held every property to the same standard). The hotel feels new, staff at reception were friendly and professional, the spa was excellent with good COVID health measures, room was immaculate and equipped with a high quality shower, solid breakfast buffet, and the sushi restaurant was fantastic (not cheap, but worth it). Every staff member I interacted with from the front desk to the restaurant was friendly and courteous. The only slightly negative thing to mention is that the mini bar was locked for some reason. I'm looking forward to coming back to Belgrade so I can stay here again. TRIPADVISOR.COM USER
A terrible experience from start to finish.
Nov 9th, 2020
I decided to come here with my brother during our 2 week trip to Serbia to visit our dad's side of the family for the first time. This was going to be our chance to explore the city after staying in Mali Zvornik for the majority of the time. I made the reservation online and requested the "Executive" upgrade. We arrived to the front desk to check in, and received our room key. We made it too the room, and my brother noticed that there was a hanging lamp with exposed wiring.. also, the air conditioning in the room works very poorly, and turns off on a motion sensor, so you always come back to a hot, uncomfortable room, no matter what you set the thermostat too. I called the front desk to notify them of the lamp, and they sent up a repairman who stated that we needed to move to a different room because of the defect. Another person from the front desk came up and started to talk to me in Serbian, then rudely said "ok nevermind" and started talking in English. We were moved to the other room, and assured that there would be no problems. I was also told that breakfast would be included with my executive room reservation. Fast forward to morning, me and my brother arrived at the breakfast buffet, and were told by the woman at the podium that we needed to pay. The front desk never updated my new room number with my reservation details. I then went to the front desk who told me the same thing. It took 20 minutes of debate to get something that I already paid for. I felt very uncomfortable after this and embarrassed. We ate and left, and did not return again, as I did not appreciate being made to feel like a thief for accessing services I paid for. At nighttime, my brother wanted to get some pictures for our father our of Belgrade trip, so we went to the rooftop bar and my brother brought his camera. (Just a normal Sony camera). A blonde hostess snapped and said only phone cameras were allowed. After this, we ordered drinks and food. It took about 15 minutes to get the check because the staff avoided eye contact at all costs. I have never stay at a hotel that went out of it's way to make me feel unwelcome. To top it all off, I filled out the online survey and outlined the incidents. I was contacted by the Guest Relations Manager who simply thanked me for the information, and offered no apology or explanation. I usually don't write reviews, but this place really earned it. TRIPADVISOR.COM USER
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