Hilton Birmingham at UAB

808 20th St S | Birmingham, AL 35205  [SEE MAP]Birmingham, AL  [SEE ADDRESS]
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Courtesy of Hilton Birmingham at UAB

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Guest Reviews

Tripadvisor Traveler Rating 3

Penalty for Loyalty

Jan 29th, 2021

The Hotel itself was decent, nice location and views. The Lab's evening staff was even nice and accommodating. The reason for my disappointment is the breakfast staff. If you are a gold or diamond member your breakfast is free. On the flyer you are given, you have the option to pick up your breakfast or have it delivered. What's not explained is that if you order from that menu, you MUST pick it up (I am assuming because it's complimentary). I was unable to go down and pick up breakfast so I asked if I could just pay for it and have it delivered. I was told that "it doesn't work like that way" which confused me. I called the front desk and was told if that's what they said then it must be that way. I am really big on customer service and even if your establishment is nice, if the service sucks then that causes me to overlook the "niceness" of your business. Please do better. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nina listened and made it right

Nov 4th, 2020

I had the pleasure of speaking to Nina at the front desk. She listened to my concerns and apologized for inconveniences twice and made the situation right. I appreciated her attention to my concerns - I truly appreciated that. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Boiling point

Aug 23rd, 2020

Fast trip traveling just wanted to rest the night get up and take a quick hot shower, but if you want to boil you body go here. I think I have 1st degree burns. Told front desk and all they said was we will look into it. ALSO if you looking for that continental breakfast FORGET IT!!! NOTHING they didn't even offer a brown bag breakfast (which they should for a $140 room. Do not wast you time on this. Called PRICELINE to replay my concerns they could have cared less. THIS IS NOT WHAT THEY ADVERTISED. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Never Again

Jul 30th, 2020

This hotel exhibits no customer service. We asked for an extra blanket and it took the staff over two hours to deliver one--and that was after two phone calls and a visit to the front desk. Wife asked for a show cap--answer we dont have any. They don't do daily room service unless you ask. When we did ask at the front desk, they still didn't clean our room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Job on their Remodel

Jul 28th, 2020

I stayed here for 1 night and I will definitely stay here again next time I'm in Birmingham. The hotel recently remodeled and they did a great job and I mean great. To start the bathrooms are fantastic. I stayed on floor 13 and had great water pressure. The glass shower was well designed with an adjustable height shower head. The rooms are very nice with a large mounted TV, comfortable beds as expected from Hilton and just nice furniture. I've see a lot of hotel remodels that are just so-so but whoever did this design hit a home run. The breakfast for diamond members was good even during COVID. Shoutout to Dexter at the front desk and the housekeeper on floor 13 on July 23rd for making special arrangements for a late checkout so I could take an important video call from my room. Bravo y'all! TRIPADVISOR.COM USER 

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