Hilton Boston Back Bay

40 Dalton St | Boston, MA 02115-3155  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Dirty, Disgusting Room, Would NOT Recommend

Aug 1st, 2020

The room was dirty, previous guests trash not removed. Bathroom had multiple long hairs left over from previous guests in the sink, shower, toilet and along the floor. Disgusting dark brown substance inside the communal shampoo and body wash dispensers inside the shower (obviously continually topped off but never actually cleaned) was absolutely gross! This along with no housekeeping during a weeklong stay and inability to get new towels, new bar soap and have anyone remove trash was unacceptable. Additionally if you’re a Hilton Diamond member beware this hotel offers absolutely no benefits, no breakfast, no bottle water and no free parking and no upgrade without begging the front desk staff for any sliver of Hilton honors recognition. However this hotel is proud to charge an unwaiverable mandatory $25 resort fee, or urban destination fee, or whatever the catchphrase of the day might be, for absolutely no benefit. It’s a complete gimmick. Would absolutely not recommend this hotel and especially with a management team that ignored us and was blatantly rude when bringing up our stay problems. Don’t take my advice, just read the general managers canned response to every previous guests review to see how much they truly don’t care. These are difficult times for the travel industry and understandably challenging for travelers and hotel staff. However slapping a Lysol clean sticker on the door of a dirty room and being proud of it is unacceptable and I caution any future guests to be weary of expectations when staying here. I would highly recommend staying at another hotel in Boston. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous weekend with a PERFECT hotel choice

Jul 11th, 2020

We had an extremely early flight in to Boston and was worried about not being able to check in until 4pm. Hotel staff was absolutely amazing for the entire stay! We were able to check in early and we were always greeted with a smile as we were coming and going. We did have a fire alarm go off in the middle of the night but that was nothing that the hotel could help. We received a written apology the very next morning. The hotel is spotless and very comfortable. Room was huge and bathroom a little small compared to the size of the room. Hotel is centrally located to some great eating and shopping. We took an uber to Fenway because we were not sure how long it would take us and we ended up walking back. And we did the same for the Back Bay Amtrak Station. We have found our hotel for when we return in a couple of months. You will not have to look any further when it comes to comfort, affordability, location and a great hotel staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous staff

Mar 14th, 2020

I’d recommend the Hilton Back Bay if you want fabulous service provided by their professional team. From reception to housekeeping and bartender this place is awesome. It is located close to attractions as well as the Colleges of Fenway. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Rude

Mar 12th, 2020

The lady who answers the phone overnight is very rude and know nothing about customer service. Called to inquire she simply hang up the phone without even trying to listen . She needs to be fired . I Won't recommend staying here to anyone TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Convenient location with all basic needs well covered

Mar 9th, 2020

Rooms have been renovated. Easy access to convention center, prudential center, copley and transportation. Food and beverage facilities limited to bar and breakfast room but many restaurants are available in the immediate area. TRIPADVISOR.COM USER 

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