Hilton Boston Back Bay

40 Dalton St | Boston, MA 02115-3155  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Courtesy of Hilton Boston Back Bay

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Guest Reviews

TripAdvisor Traveler Rating 3

Friendly,helpful staff but room issues

Aug 17th, 2019

Every staff person we encountered, especially Gabriel at the front desk, was warm, friendly, and helpful. However, the two guest rooms we experienced had problems. The first was an alleged upgrade to a corner room on a high floor--which turned out to be only on Floor 10 (out of 29), with a labyrinthine path from the door to the sleeping area, and which had no desk and a terrible view. In addition, the clock radio did not work. I asked Gabriel to change us to a room which actually was on a high floor and which had a desk and a functioning clock radio. He found us a room on Floor 22. It did have a desk, a decent view, and a functioning clock radio. Unfortunately it was directly across from the elevators, but the elevator bells were not loud and we had to get up early every morning anyway. The room issues were an HVAC system which blew cold air directly into the face of the person sleeping closest to it, sticky enamel painted areas on the edge of the bathroom door, lack of ceiling lights making for a very dark room, plus a very small bathroom with a very wide light around the round mirror which was much too bright, while all the other light bulbs in the lamps and fixture near the door were very dim. Be aware that the "business center" is two computers and a printer on a table at the end of the lobby eating and drinking area, and that the guest room telephones do not work unless you push LIne 1 or Line 2; i.e., no dial tone when you simply lift the receiver. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great stay!

Aug 16th, 2019

I recently stayed here wile taking my son on college visits in Boston. Beautiful lobby and gorgeous spacious rooms with mini fridge, coffee maker, and Crabtree & Evelyn toiletries. Parking was very convenient, although $50, which seems to be the going rate in Boston. Great location within walking distance to amazing shopping and restaurants. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Convention Stay

Aug 15th, 2019

Nice hotel with spacious rooms. Across street from the street from the Hynes Convention Center. You can walk thru the Sheraton Hotel to get to convention center. There are plenty of shops and restaurants nearby. Hotel breakfast was nice. Staff was efficient and friendly. $3 shuttle to Logan airport. Free shuttle from airport to convention center. Cab is ~$35. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lives Up to Hilton Standards

Aug 14th, 2019

The Hilton Boston Back Bay hotel has great customer service, nice clean rooms and great staff. Concierge was amazing, recommended great place for dinner, helped us reserve the trolley tour and when we asked about a place to warm up left overs, they sent a microwave to the room. We enjoyed our stay and would definitely stay at this Hilton property again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

How to improve...

Aug 13th, 2019

Facilities are good. Staff tries really hard but overwhelmed by the number of guests. Checking in was very slow and minimally staffed. A lot like a traffic jam on a beautiful road. Service is a distinguishing mark. TRIPADVISOR.COM USER 

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