Hilton Boston Downtown/Faneuil Hall

89 Broad Street | Boston, MA 02110-3509  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Rude!!! Staff

Aug 9th, 2020

The front desk staffer on 8/9/2020 at 9:30 pm was the rudest POS EVER!! Don’t stay here no one needs to be argued with. What needs to happen is she needs to be FIRED!! I have contacted Hilton Corporate so that no one else needs to deal with this I’ll trained pos. I’m shocked at this property she would’ve slipped through the cracks and would’ve been hired!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

OLD and TIRED hotel with RUDE STAFF.

Apr 29th, 2020

Hilton Diamond Elite, but got no recognition or greeting at all upon check-in. Room was musty and rundown. Grungy and cracked bathroom tile. Moldy shower. No cups in the bathroom (not even plastic). No view except of the bank of rooms right next to you looking directly into your room. Bedroom furniture didn't even match. No minibar. No USB Ports!!! (Hello, it's 2020!! Did you guys notice??) Front desk would not allow late check-out on a Sunday morning. I just can't condone historic hotels resting on their laurels. Yes, guests want the history but they don't want to live in the 1900's either!! Especially at this price point!! I will make sure to take my business elsewhere in the future. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Stay

Mar 15th, 2020

We loved our stay here as the hotel has so much charm and great attention to details. The staff we interacted with were helpful and friendly and we loved Fin Point, the restaurant in the lobby. We went there 3 different times; drinks, snacks and breakfast. The flatbed pizza was amazing. Hotel is convenient to so many places as well as The T. My husband is Hilton Honors Diamond and he said this is one of his favorite hotels. We had a great nights sleep too. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great location and friendly atmosphere

Mar 8th, 2020

My wife and I stayed at this Hilton while in town for a show. Several garages are within walking distance. Very convenient location for any type of travel in Boston. Staff were friendly, and the hotel was very clean! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Volleyball weekend

Mar 7th, 2020

Close to the convention center. Not really great for families with teens. As the restaurant is more sophisticated than necessary. Beside the bar there is really no real place to go and lounge. Bathrooms should have more hooks for water conservation and rooms should have more outlets. TRIPADVISOR.COM USER 

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