Hilton Boston Downtown/Faneuil Hall

89 Broad Street | Boston, MA 02110-3509  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Courtesy of Hilton Boston Downtown/Faneuil Hall

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at the Hilton Boston Downtown/Faneuil Hall

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Guest Reviews

TripAdvisor Traveler Rating 1

Stayer Beware: Troubles on arrival, troubles during stay, and troubles during check-out

Apr 19th, 2019

Group booking was wrong, rooms were double-booked and some people went without rooms for hours while the hotel staff suggested poor ideas like having work colleagues stay 2 to a room. Hotel overcharged, and it was difficult to get the correct charges sorted out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don't Go Here

Apr 16th, 2019

Booked a handicapped room for layover from Spain to houston via Boston. The bed was too high to get into, I needed a cot. Room had no iron, no ir ing board nor closet. One plug. One USB port. The shower water pressure was a trickle, and worse, the water shut off midway through washing my hair. Tried to call the desk but the phone was dead. Notified hilton and received a form letter. Suggest book elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very well in all terms

Apr 16th, 2019

Very close to Quincy market, surrounded by good restaurants and bars. Nice and clean rooms with spacious bathrooms. The staff is really helpful and the bar of the hotel is quite nice. We were not disappointed with anything at all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

If you want good service, don't stay here

Apr 16th, 2019

The absolute worst experience ever at a hotel. The service levels are horrible and the lack of interest and professionalism of the staff was unthinkable. With so many options in Boston why would anyone stay here?? If you want to enjoy your stay in Boston...DON"T STAY HERE! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean, professional, quiet, and.....

Apr 14th, 2019

pricey. Including taxes you'll spend nearly $500 a night. Right in the mix of things; plenty of restaurants and pubs nearby. Great service, clean rooms, and surprisingly quiet. If you're ready to spend that kind of cash, it's a great option. TRIPADVISOR.COM USER