Hilton Boston Downtown/Faneuil Hall

89 Broad Street | Boston, MA 02110-3509  [SEE MAP]Boston, MA  [SEE ADDRESS]
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Courtesy of Hilton Boston Downtown/Faneuil Hall

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at the Hilton Boston Downtown/Faneuil Hall

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Guest Reviews

TripAdvisor Traveler Rating 3

Below par

Jun 17th, 2019

As Hilton diamond members and having stayed in Hilton’s around the world I was really looking forward to my stay at this hotel. First impressions were of a stunning hotel and a beautiful comfortable room however the lack of attention to detail from the staff has led to my average rating. At breakfast both orders were completely wrong, I would have hoped that as well as an apology we would have received a complimentary breakfast but no! We asked for an umbrella and again a totally disinterested “ we don’t have any “response from the concierge We only had one bathrobe so asked for another and were assured we would have one delivered to the room and true to form nothing ! From no do not disturb sign available to poor ( and pretty grim) cocktail selection in the bar the service in this hotel really makes it just OK not the great experience a stay in such beautiful building should ( and with a little care could) be. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Convenient but expensive

Jun 15th, 2019

This historic hotel puts you close to the historic attractions for a price. My room was small with an obstructed view of the historic downtown. The bed was comfortable and everything in it was in working order. Small bathroom. Service was acceptable, and the guys out front were especially friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Impersonal

Jun 14th, 2019

Nothing especial, lack of warmth or personal touch. A typical chain hotel practical, well located yet expensive. Personnel are friendly but obviously expecting a tip. OK for a few days but nothing memorable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location in Boston!

Jun 13th, 2019

This location was centrally located, easy to get to the T, Freedom Trail, Aquarium. Staff was super friendly and approachable - the concierge gave great recommendations and directions. The historic property is also beautifully maintained and clean! Would definitely go back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Classy

Jun 11th, 2019

Room 633- I loved this hotel, starting from the entrance, the staff outside were very helpful at giving me directions and ensuring I had an enjoyable stay. The hotel is situated in the best part of boston* and has a restaurant joined onto it. The floor was a beautiful marble and the lifts were gold and luxurious. The bathroom was kitted out with a powerful shower, but no bath, and had complimentary soaps and shampoos. This is the nicest hotel I have stayed in. *my opinion TRIPADVISOR.COM USER