Hilton Brussels Grand Place

Carrefour de l'Europe 3 | Brussels 1000  [SEE MAP]Brussels  [SEE ADDRESS]
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Courtesy of Hilton Brussels Grand Place

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at the Hilton Brussels Grand Place

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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent experience ( once again) at the Hilton Grand Place.

Feb 21st, 2020

I write a lot of reviews but it's rare that I encounter such a remarkable, pleasant, professional service like I encounter at the Hilton Grand Place. I host a seminar for large international companies ten times a year, ( either at The Hilton Grand Place or The Hotel in Brussels or Krasnapolsky, Barbizon or Double Tree Hilton in Amsterdam) but this venue never ceases to amaze me. It's like coming home. Proactiveness, friendliness, efficiency and a first class service is what I experience over and again. The room is always ready exactly as I ordered and any special last minute requests are dealt with rapidly and with a smile by the ever efficient Moustafa. The food is remarkable and served wth a smile by Jovelyn, making sure there is always a solution when someone wants a vegan, gluten free or other special dish. When we have the networking drink at the bar, Lukas and David treat my guests like royalty. And last but not least, Fathy runs the team like clockwork. She is everywhere and has seen everything. She knows what I need before I even can ask for it.I have been a client at The Hilton Grand Place since 2014 and I can honestly say that they keep on raising the standards higher and higher. Thank you all. You are the reason I keep coming back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay!

Feb 19th, 2020

Hotel is located across the train station. Very convenient since we arrived from the airport by train. We arrived early and our room was ready. My husband is a Gold member and we were given an upgraded room on the 4th floor. This gave us access to the lounge. They also offered us complimentary breakfast. Our room was 405 and faced the cathedral. Room was spacious and clean. First 2 nights we had one complimentary bottle of water the 3rd night they left us 2. Safe was located in the closet area. They had robes and slippers in the closet area. The bathroom had a tub and a separate shower,with two rainfall shower heads! NICE HOT WATER AND PRESSURE was good.The amenities consisted of bar soap, bottled shampoo, conditioner, lotion and a shower cap. The fragrance was Lavender. The first night we noticed they only had one bath towel. We requested more and they bought it to us right away. The remaining 2 nights they left us plenty of towels and we did not have to ask. The bathroom was very spacious and room to place your amenities on the sink. They also had a lighted makeup mirror. The room temperature stayed warm for us even though we had the thermostat set low. Room was clean and housekeeping did a good job. Concierge: Very helpful and helped us book a tour to Bruges and Ghent. The company was very good. Breakfast: Had a lot of items and the staff was very nice. Lounge: Changes the items they offer each night. Can get busy in the evening. They close at 8pm. We were late one evening by a few minutes and we could not get in with our key. Someone let us in but they had already cleared the food, but we were able to get a drink. We did get some food our last night there and it was good. It did get busy and they only had one attendant who could not replenish items quickly. I left my bag in the lounge and went back after 8 and the front desk had it. Overall our stay was very good. Hotel is very convenient to walk around the city. Highly recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Reasonable for what it offers outside of the room

Feb 16th, 2020

Location 1 minute walk form the main train staion Central. I didnt have time to explore more. Hotel Nice lobby, very good bar. Overall luxurious first impression. Rooms I had a King Executive Room, which was very big and comfortable. It lacked a bit of something to make it stand out but no big deal. Good tv, coffee etc. Marble bathroom with good rain shower, tub etc. Good overall impression and size. Food Only had breakfast, and it was on the good side. There was the usual selection, but nothing special considering the entry level room rate. E.g. i got the same options in a Mercure hotel with half the price. I got a coffee to go cup, some hotels screw it up and cant find the lids etc. Here all was good. I didnt see the usual hilton kitchen area with a chef, i tried some eggs and they were fresh and not dried. I am sure you could order omelettes etc. Employees/Service Very kind and fast. A bit minimalistic but still kind. I had a special request due my travel arrangements and got generous and quick assistance. Guests Mixed tourist and business guests i'd guess Do you get what you pay for? Yes if you want to stay in a luxurious environment. Considering it is the capital and a good hotel at central location, the price is legitimate. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Absolutely amazing

Feb 10th, 2020

I travel quite often and it is hard these days to find really good service. I am soo happy to have stayed with you - very much worth it. The room we received (5th floor) is spacious and the basic things you actually need. There is a mini bar you can fill and for the 3 nights we stayed, it was cleaned very well. We went out a lot to the Grand Place and museums ( you have tons of activities in Brussels) and we compared food in teh hotel with the restaurants outside. The restaurant ( main restaurant) has nice dishes and we ate the cheese platter, burger ( to dieeeee for :)) and couple of nice drinks. All in all- amazing stay. OOh and the station is like two steps from teh hotel so easy to go from one side of Brussels to another. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Location plus it’s comfortable

Feb 2nd, 2020

Just a stone’s throw from Brussels Central Station. Very convenient for people taking the train from the airport. Also, within walking distance to Grand Place. Plenty of shops and restaurants nearby. Just stayed for one night, kind of stopping over between London and my hometown. I’ll prefer to stay here than choosing to stay in an airport hotel. Room was of good size. Bathroom was OK. Very quiet and comfortable. Enjoyed my stay and will come back. TRIPADVISOR.COM USER 

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