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at the Hilton Cabana Miami Beach
Jul 22nd, 2019
Just wanted to briefly mentioned server Menfrid from Venezuela! He was attentive at all times during my visit showing professionalism with a pleasant smile! Definitely an asset for the Hilton company. Thank you Menfrid for taking care of us during our business trip John TRIPADVISOR.COM USER
I loved it. This place was great. The rooms were clean. Staff went beyond yo make my visit pleasant.
Jul 22nd, 2019
The weather was great. Staff was very helpful suggesting ideas on tours and sightseeing. Restaurant and gift shops were in walking distance. Local transportation was convenient and it was right in front of hotel. TRIPADVISOR.COM USER
Best costumer service in Miami
Jul 19th, 2019
This Hilton is a great place to stay! Jaylen Bell has the best customer service. It is very much appreciated. Thank you so much for the hospitality and the assistance. You truly made our stay special. TRIPADVISOR.COM USER
Cool hotel with okay service
Jul 18th, 2019
We stayed at this hotel for my birthday. We really liked the decor and style. We loved our room, very private and with beautiful furniture. We enjoyed the beach, the Allison bar and the pool on the third floor. We never went in the pool next to the beach or the hot tub because they were also really crowded. We are not sure if we’ll ever stay there again because there were a few things we didn’t like. They charged a $100 deposit per night that we didn’t know about, it made no sense as we’d never paid that at any other hotels. The service from all the staff was just okay...even if we tippee them all really good...non of them seemed to be passionate about costumer service, seemed like they just try to do the minimum to finish their shift and go home but they were not the kind of hotel employees that would get out of their way to make sure their guests have a memorable vacation. On our arrival day we got to the hotel at noon and the front desk girl (who seemed to be the manager or supervisor, kind of tall, green eyes and highlights) was really rude, not welcoming at all, she never even smiled and she rolled her eyes when we asked her if we could pre-check in to use the beach. The beach waitress was even kind of rude when we asked her for a drink and she never brought it. Bottom line, we loved the hotel not the service. My recommendation to the hotel management: teach your staff that a smile to every guest at all times makes the difference. TRIPADVISOR.COM USER
Jul 15th, 2019
Great customer service clean room pool was nice. Room service food was ok. Drinks at the bar were good. Location was decent easy to find. Beach service was good as well as drinks. Overall I would recommend this hotel TRIPADVISOR.COM USER
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