Hilton Chicago

720 South Michigan Ave | Chicago, IL 60605-2116  [SEE MAP]Chicago, IL  [SEE ADDRESS]
Credit

Courtesy of Hilton Chicago

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at the Hilton Chicago

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Guest Reviews

TripAdvisor Traveler Rating 3

Good price, Decent hotel - Watch it you have to pay for access to GYM

Jun 14th, 2019

When most of other good hotels were $400+ I found this around $300. Nice hotel. You pay $15 for access to GYM. Who does it these days? The rate card does not clearly state it when you reserve, Watch for it TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor service

Jun 13th, 2019

Service at check in and check out was terrible. We asked for our wedding party gift bag for 3 days and was told it was not there. Calling the desk was always put on hold and never answered. We saw the bag behind the counter ourselves and when we asked for it they grilled us, offered no apology and could have cared less. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Game time

Jun 13th, 2019

My family stayed at the Hilton Chicago on our visit for a Cubs game. Located across the street from Lake Michigan. Just minutes from Millennial Park. Robert did a great job checking us in and explaining the hotel and services. The staff was phenomenal! We enjoyed the breaksfast buffet as well as appetizers in Kitty O'Shea. The server Dana was super friendly. Guest service is definitely a priority with this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Client Services!! Kudos to Vesmir and Joi!

Jun 11th, 2019

Of course the layout of a hotel room, the view etc are hugely impactful with respect to one's enjoyment of a hotel but for me NOTHING beats the hospitality, kindness and graciousness of the people that work in the hotel. Vesmir (the Bellman) and Joi (Frontdesk) went 200% out of their way to assist me and make sure my stay here was perfect. These are the people you want representing your business because they assure customers are going to come back and tell everyone they know where to stay in Chicago. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Avoid the lake view rooms

Jun 11th, 2019

I have pretty mixed feelings about this property. On the one hand, the location is amazing. I slept well despite the street noise and the Internet was fast and dependable. The common spaces were beautiful and there was a sense of excitement with all the hustle and bustle of so many guests. When my mom and I checked in, we were “upgraded” to a lake view room. While it was spacious I would not describe it as luxurious in any way. The morning sun made the room uncomfortably hot even with the HVAC on full blast. We had to run it constantly at its highest speed and lowest temperature to maintain a moderately comfortable atmosphere. The bathroom which lacked window shades got so hot in the mornings that a cream eyeshadow I had left on the counter basically melted! I even had the engineer come up because I wasn’t convinced the AC was even working properly and he basically said this was just how these rooms are. Yikes. Knowing what I know now I absolutely would not give that room category another shot. Finally, I do find it somewhat miserly that the Diamond member included breakfast is only for the continental, rather than the full spread. American Hiltons continue to lag way behind European and Asian properties on this score. Overall, I am not sure if I would return or recommend this property, though it truly has an amazing location especially if you are new to the city. TRIPADVISOR.COM USER