Hilton Columbus Downtown

401 N High St | Columbus, OH 43215  [SEE MAP]Columbus, OH  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent Service and Comfy Room

Jul 12th, 2020

My wife and I stayed here overnight on 7/10 while driving home from Chicago to Virginia. We had an excellent stay thanks to the great service we received and the comfortable room. Candice at the front desk was especially helpful. I'm a Diamond member - while I did not receive an upgrade on this stay, Candice provided me with complimentary parking for the night. Because the executive lounge was closed, Candice provided vouchers to the restaurant, which we exchanged for two delicious Quinoa salads on our way out of the hotel the next day. The room size was good, the beds and pillows were comfortable, and the hotel was extremely quiet. The gentleman who served us breakfast was very friendly and attentive. The front desk and restaurant staff on Saturday were equally attentive and accommodating. Since we were given a late checkout, we took advantage of the hot tub and pool for about an hour. The hotel appeared empty, so we felt like we had the entire place to ourselves. I would stay here again when our next road trip takes us through Columbus. Suggestion to housekeeping staff: a little more attention on the TV remote controls and bathroom light switches. Both were visibly dirty, so we had to clean them ourselves. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

An Excellent Stay

Jul 2nd, 2020

Right at the beginning, starting with a complimentary upgrade, this hotel has been wonderful. The staff is kind, thoughtful, and extremely attentive - we had especially great service fro Alyssa, Shannon (who weighed in on the best local neighborhoods), and Ryan (who was always in the right place at the right time)! The room itself was clean, spacious, and well maintained. We especially appreciated the walk in shower! Speaking to COVID - not only was this hotel practicing safety, distancing, and cleanliness measures, they didn’t let the service be impacted. Since breakfast wasn’t being served as normal, we received a credit to the grab and go shop, where Devonna was understanding, thoughtful, and made us delicious lattes. Although the breakfast options at the grab and go shop were somewhat limited, we found ourselves satisfied. All in all, would definitely stay here in the future! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Columbus

Mar 18th, 2020

Not very comforting knowing the room was poorly cleaned! The couch had some unknown bodily fluids on it. Shower doors looked like they haven’t been properly cleaned in awhile. Overall the hotel staff was very attentive and very helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fifth stay

Mar 15th, 2020

By far our favorite hotel, even more than ones we’ve stayed at on vacation. Their service, the set up, the food, above and beyond. We stayed here on March 14th for my wife’s birthday. I understand there being no people because of the coronavirus, but I feel for the staff. They are taking such a hit. And they have some good people. They had a card, choc strawberries, sparkling water, comped breakfast, though I’m Diamond so it’s already a perk, but still, the thought. Upgraded to a floor 12 suite, but dang, they were very empty. Again, I get it, it’s just I feel for them. The whole staff, from Mr. Coffin, I think he’s still the GM, down, you guys do a great job. I really appreciate it. We even tried the Canopy last September, nope, you guys still are number one. And my company is one of the contractors on the expansion. (Igel)So that’s neat too. Just thanks again. Hopefully things can get back to normal soon for us all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Solid Hilton Quality

Mar 6th, 2020

I recently returned to the Hilton downtown after staying at another property for several months. This hotel has reliable, consistent service and quality. The rooms are clean and quiet, the staff are friendly, and the location is perfect for my business. TRIPADVISOR.COM USER 

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