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at the Hilton Dubai Creek
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Good location but random service
Jan 8th, 2021
Located in old city it is 15 min walk to metro then 15 min to downtown Pool is very great but not manu space if hotel is full. Rooms are small and just a few have nice view on creek. Service is very poor, not a 5 star standing. Very noisy due to bathroom and close to road TRIPADVISOR.COM USER
Dirty and very noisy - NOT a Hilton
Jan 1st, 2021
I would give a 2 star to this property. Very dirty, outdated and in need of renovation. Rooms are small. This is not what you expect from the Hilton. Parking is inside the garage - very limited. I have parked near the entrance and staff had no respect whatsoever, passing by and hitting, scratching with the bags back of my car. They did not care that I was there. No sorry after all. Walls are so thin, you can hear a little scratch. So when people are partying and drinking it is impossible to sleep. Huge mosque just across the road ( a few meters from the property), so forget about good night/morning sleep. Feels like loud praying and music never stops. The swimming pool is a joke. Very tiny and dirty. It looks 10 times smaller than on the picture. The worse part is the service. Do not recommend at all. They offer free shuttle bus to the Hilton near the beach (to use their facility). But the bus is small and always full. You never get a space. TRIPADVISOR.COM USER
6 Star Waitress Service in Glasshouse Brasserie Restaurant @ Hilton Dubai Creek Hotel.
Dec 25th, 2020
We are from Singapore and had our Family dinner with a fantastic service from the staffs of Glasshouse restaurant. But the Six(6) star service goes to the Waitress Name Rukshta(hope get the name right) for the outstanding service that she gave. To the HR and Manager of the Hilton Dubai Creek Hotel, you have 1 outstanding waitress that can be a good role model for the service staffs that you have. Regards, B.Kyōda Chef/Restaurant Owner TRIPADVISOR.COM USER
This is NOT the Hilton
Dec 3rd, 2020
Nothing about this is of Hilton standard. About all customer service and care is most important. In a group of 6, only half of us were given dinner, the other half had to wait for over an hour to receive theirs. Staff were unapologetic and accusatory. Never again, I implore you to go somewhere else. TRIPADVISOR.COM USER
Wonderful staying and good service
Nov 23rd, 2020
Hilton dubai creek excellent place to stay if we plan to visit dubai. The hotel room are very cleaned, breakfast more choices though mainly healthy food. Customer service and good and caring. The restaurant waitress rukshana very cordial/ helpful and kind, friendly answering my queries or any help needed. And her offer me nice coffee. Marion she really take care of us and good guest service. Thanks suraabhi and all the hotel management team. I look forward to stay here. TRIPADVISOR.COM USER
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