Hilton Fort Lauderdale Marina

1881 SE 17th Street | Fort Lauderdale, FL 33316-3015  [SEE MAP]Fort Lauderdale, FL  [SEE ADDRESS]

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at the Hilton Fort Lauderdale Marina

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Guest Reviews

TripAdvisor Traveler Rating 1

Is this really a Hilton?

Jul 18th, 2019

The photos show a high end resort feel, that quickly changed upon our arrival. On our first day my wife and I noticed how dirty and run down conditions of the hotel were from the lobby to the rooms, management clearly does not care. We would have stayed in another hotel but the nice ones were already booked. The general manager doesn't care, similar complaints of dirty and run down conditions have gone ignored for years yet she uses the same cut and past reply to all reviews... "This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us" This hotel will remain a budget 2 star hotel as long as management accepts such low standards. We will never stay here again with many other choices in the area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Just Bad!

Jul 17th, 2019

Arrived to a room in terrible shape. Dirty chair pillows, water damaged credenza that looked like it went through Hurricane Andrew, and dirty light switches. Management attempted to make things right with respect to the housekeeping but then, things really went downhill. I sent laundry out through the hotel. It was delivered back to the hotel Saturday evening but the front desk lost it until Monday afternoon. I then had a UPS packaged delivered to the hotel on Saturday but they lost it until Wednesday when Milton, the bellman, located it. Friendly employees here, but clearly all of their processes are broken. The experience was so disappointing that I cancelled my next stay at a Hilton property and checked in to a Hyatt Regency the same day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Decent hotel

Jul 15th, 2019

Stayed in a room on both side buildings from the main tower and the bathrooms were not maintained. Dirty vanities and tubes. Carpet had stains. Needs upgrading and more cleaning maintenance. Beds were fine. Location is great if you are leaving on a cruise front Fort Lauderdale’s Port. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent Place

Jul 14th, 2019

I stayed here in April for the Tortuga Festival. I loved that was away from all the festival chaos yet too far either. Our room could have been cleaner but I'm not real needy. The pool area was nice and relaxing. I loved the amount of umbrellas available to use. We did speak to a manager the first day about our room being a little dirty and he offered to upgrade us the next us. He had excellent customer service skills and was very friendly. Another pro to my experience was they allowed us to check in extremely early which I always appreciate after traveling on little to sleep. Overall, I loved it and I'll be back next year. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Old Hotel but Nice

Jul 14th, 2019

Great hotel and friendly staff. Would have given 5-stars if not for cleanliness of the lobby and patio areas. Need to have more maintenance presence during times when there are alot of guests coming in and waiting and ordering food and drinks by the lounge in front of the lobby and tables are not cleaned and dirty dishes and glass not picked up. Also the complimentary water are not refilled including the cups. Also this location is not accessible to nearby shops and need a car to get there. TRIPADVISOR.COM USER 

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