Hilton Galveston Island Resort

5400 Seawall Boulevard | Galveston, TX 77551-5874  [SEE MAP]Galveston, TX  [SEE ADDRESS]

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at the Hilton Galveston Island Resort

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Guest Reviews

TripAdvisor Traveler Rating 1

Worst hotel

Jul 20th, 2019

Went to check in room was not ready due to being flooded by previous guest, once I waited 15 min and got to the room there was multiple commercial blower fans all over my room after 10 min they came and removed the fans and the floor was still soaking wet, contacted desk they said they had no more rooms and couldn’t do anything. Went to enjoy the pool and swim up bar and ordered 3 margaritas for myself and two friends then the bartender stated he was going to no longer serve me without stating any reason, that’s never happened to me at any establishment would not recommend staying here worst bartender and service ever. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Rooms are Dirty!

Jul 19th, 2019

The door to the room had a gap even though the door was closed all the way. Looked like it had been busted open before and patched. The ceiling was patched and had water stains all over. the tub was dirty and had mold along the side in the grout TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

I don't normally do these reviews, but felt I needed to this time.

Jul 18th, 2019

To start off.. We had no idea about the wrist band policy when using the swimming pool, until it was too late. Our niece came to hang out with us a few hours while her mom was at work. When we were going to swim we were told she wasn't allowed too because the limit was 4 bands per room and she wouldn't be able to swim since that makes an extra person. We need to get another room for more wrist bands.. I've never once been to a hotel that did that just to access the pool, so I had no reason to expect it. No other option was offered. We couldn't leave her alone, so nobody got to swim and all we could do was sit in hotel room that night once it was too dark for the beach. Also, when we first arrived the bathroom had dirt and sand all over the bottom of the tub from the beach I'm sure, so that was definitely not checked by the cleaning staff. Counters were spotted dirty also. My kids didn't want to use the tub/shower because of how bad it looked. There was ALOT of sand. In the closet there were empty cloth hangers, 1 loose robe that appeared to be thrown in there and 1 pair of slippers. (We had 4 guest registered) the robe looked already used. We went to the front to get more towels after swimming and they said they would bring them up to us, after almost 30 minutes we had to call and ask whats taking so long. Within minutes of us asking they finally brought them. I think they had forgot. They seemed annoyed when got to the room and didn't apologize for the long wait, just handed us towels and walked off. Also the remote to the TV was almost useless. Tv guide and menu option didnt work. When it asked me to press select on an option about ordering movies, the select button never did anything. It was annoying. Other than the close access to the beach ( which there were cheaper hotels to choose with that also) it wasnt a great experience. I paid more for this hotel because I felt Hilton would be a better experience based on past visits to other Hiltons, but unfortunately it wasn't.. :( TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Close to the beach ... beautiful view!

Jul 17th, 2019

Requested view of the Gulf -- received that, and more, with a beautiful view of the pool and terrace. The hotel is across the boulevard from the beach with close and easy access via the traffic light at the corner. Delicious meal at Landry's "just next door." Quiet room and lovely decor. Friendly and responsive staff. Many breakfast options (both heated and chilled choices) ready and waiting at morning buffet. Nicely appointed bar just off the lobby and another waiting at "center pool." Hilton service just can't be beat. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Family trip

Jul 16th, 2019

The staff was very helpful as we arrived and departed! The staff also did a great job of giving us information about the hotel and areas inside the hotel! This is a great place for your family to stay! TRIPADVISOR.COM USER 

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