Hilton Garden Inn Aiken

350 Eastgate Dr | Aiken, SC 29803-7900  [SEE MAP]Aiken, SC  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Aiken

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at the Hilton Garden Inn Aiken

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Guest Reviews

TripAdvisor Traveler Rating 5

Board meeting

Oct 7th, 2019

This trip was for our state Association Board meeting. We travel through the state going to different areas. Everything was very good the bed was loose from the head board which did make some excess noise while watching tv and or tossing in the middle of the night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Unlike Hilton

Sep 16th, 2019

This is my first bad experience at a Hilton Location. When we booked the room we were quoted a price, but when we got here it was explained that the price was not available. The hotel called me before I got to the hotel to ask if there was anything they could do for me while I was at the hotel. They said they saw I wanted a room on the lower floor away from the elevator. I am on the top floor, but at least I am not next to the elevator. When I got in the room, it was 84 degrees in the room. The toilet was dirty, it looked like someone had missed the toilet and the cleaning crew did not notice. I spoke to the person at check in and they had someone come clean the toilet, and asked me to wait for the room to cool down. The stay could have been worse, but not what I expected from a Hilton. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Cleanliness issues

Sep 16th, 2019

Our team of 15 Personnel booked the Hilton Garden Inn instead of our usual favorite Marriott TownePlace Suites in Aiken since rooms were sold out at the Marriott. Upon arrival we had some trouble with the government rate that was promised, which has yet to be addressed. However the most disappointing aspect of the hotel is the room cleanliness. Upon checking in I saw a ring of pink mildew around the upper caulked perimeter of the tub which usually indicates that the tub has not been cleaned in some time. While I was out for dinner they came in and scrubbed the tub and the mildew went from a pink to a light tan which indicates that it really was a ring of mildew. The drain still had mildew on it and the GM had to come and clean it since I did not bring any cleaners with me on this trip. The lobby looks great and they pay a lot of attention to it. However the rooms are a two-star at the best. The furniture is old in appearance and the rooms are not dusted very well, as well as the furniture in the hallways. You notice little things when you travel. The front desk clerk also accidentally gave a man who was checking in my room number so I was surprised to see a man with bags at my door. She apologized for this when i went down but I will bolt my door to be safe. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

average stay

Sep 14th, 2019

This Hilton was sub par, average. Have been to other Hilton's that gave more exceptional service. the restaurant waitress was great. the hallways were humid and warm. check in and out staff were nice. Had lighting issues that were fixed the next day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Sherry to the rescue.

Sep 4th, 2019

We had called national reservations during the Hurricane Dorian evacuation. But they screwed up and there was no record. Sherry the desk clerk got us one night, then she continuously monitored for cancellations, until she was able to book the rest of our stay! TRIPADVISOR.COM USER 

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