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at the Hilton Garden Inn Ames
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Oct 19th, 2020
Check in was pleasant. Front desk moved us to the same floor as the other family we traveled with. Room was very clean and spacious. Hotel was quiet. Pool area is small but was sufficient for our littles. No hot tub. Will stay here again. TRIPADVISOR.COM USER
Please don’t patronize HGI Ames. Dishonest Mgr.
Aug 11th, 2020
24 hr power outage shut down airport & Ames, stranding fam in St Louis. Fly from SF, drive 7 hrs. arrive at HGI to find Mgr canceled our res and refused to give us a room because internet was down. I’m pretty sure she just gave away our room. Staff could not look is in the eye. Bad team. TRIPADVISOR.COM USER
Pleasant stay in the new normal
Jul 23rd, 2020
I called ahead to find out their cleaning procedure as I was visiting a newborn. I was able to check in with my phone so no stopping by the front desk. No one in the elevator. Room was sealed. When I went in to room, it had the Lysol smell. I had passed a housekeeping cart and saw lots of Lysol on it. I did wipe everything down myself. Bed was comfortable. I heard no noise and from the number of cars in the parking lot when I left the next day, they were not full. Had the elevator to myself when I wen to leave. All staff I encountered were wearing masks and so was I. Hope to return someday when things are better in the world. TRIPADVISOR.COM USER
Great place to stay In Ames
Mar 6th, 2020
Very modern hotel nice and spacious rooms. It was very clean both in the common areas and in the rooms. We really enjoyed staying here We would come again if we return to Ames, IA. The staff was also very nice and helpful TRIPADVISOR.COM USER
Mar 3rd, 2020
Nice staff, clean room and well lit parking lot and close to the main strip. Room was large and clean. Returned by 2pm everyday and room was already cleaned. Breakfast staff remembered my order daily, that was a nice touch, she didn't have to remember. TRIPADVISOR.COM USER
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