Hilton Garden Inn Annapolis Downtown

174 West St | Annapolis, MD  [SEE MAP]Annapolis, MD  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Annapolis Downtown

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Guest Reviews

TripAdvisor Traveler Rating 1

Kept my "deposit" with no explanation

Jan 18th, 2020

I stayed at this hotel for a single night and after 5 days my credit card charges came through for 2 transactions for Hilton Garden Inn Downtown Annapolis. One was correct, including room and taxes and parking. The other was for $104 with no indication at all of what it was for. After 3 phone calls, wasting my precious time, I was finally told it was the charge to cover incidentals. I travel constantly and understand that hotels need to cover themselves in case there are additional charges. These are always reversed when I check out, since I never charge anything else. But in this extremely unpleasant case they kept that extra money and even put it through as a charge to my bank. I have never had his happen before during thousands of stays, many at Hilton Garden Inn facilities. The Manager on duty, AB, said the charge will be reversed after the weekend, but they had no business putting it through in the first place. Do not trust these folks. This site is not worth your time and money. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Terrible noise from AC units

Jan 17th, 2020

My room AC sounded like a generator!!! Beautiful Hotel and room but they need to update the rooms AC units. I was moved to another room and that AC unit was a little better but still made a loud buzzing sound that prevented me from sleeping. I called down to the from desk again for the code to turn the thing off completely and that worked.... I just used an extra blank for the cold. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Downtown Annapolis

Jan 12th, 2020

My husband and I had a lovely stay. We invited other friends to stay as well and did a little pub crawl, walking from our hotel. We ate at Lemongrass, a wonderful little Thai establishment across the street, then walked to Chick & Ruth's for breakfast. It was very convenient, modern, clean and easy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointed

Jan 11th, 2020

If you're looking for an attentive staff, a well cleaned room, valet parking that is at least average, front desk staff that understand the systems well to make your check-in smooth, and the phone extensions to call front desk and valet to answer, look elsewhere. Very disappointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location + great staff = one of the top places to stay in Annapolis

Jan 6th, 2020

The location is good but the professionalism of the staff from the time you drive up to when you leave they are working to ensure an enjoyable stay. Although the restaurant was very good there are numerus good pubs/restaurants walking distance. TRIPADVISOR.COM USER 

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