Hilton Garden Inn Atlanta Downtown

275 Baker Street NW | Atlanta, GA 30313-1801  [SEE MAP]Atlanta, GA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Terrible Terrible Place to stay. NEVER AGAIN!

Jul 30th, 2020

The facility had people smoking weed. We entered our room after a long day of driving only to smell the room hallway and air vents to smell like weed. I told the hotel manger and she said someone would check and no one ever did I waited to watch and saw no one. Not only that but my fiancé has bad asthma and she could not sleep she was coughing and sneezing she can't be around that. AS WELL AS NO OFFER FOR A BEW ROOM OR ANY COMPENSATION. So I am glad I paid for 2 nights only to have my fiancé and myself not be able to sleep thanks Hilton. The second night after exploring the city we thought we would go in the hot tub. Sounds great right? No the hot tub was dirty and foggy not cleaned. The best part was that there were guest that's were smoking weed partying and drinking out there to. Like ok wow the staff here does not care about their facility. I see a sign that says NO SMOKING OUT BY POOL OR DRINKING OR YOUR ACCESS WILL BE REMOVED . Ok well I guess that does not matter. Security came and guess what they were allowed to stay. What kind of place and company goes against their own policy. Wow and the best part a hotel staff was walking by cleaning saw it and did not say a word. I am a Hilton honors member and now because of this next time I come with her I will tell NO ONE to stay here I will be choosing a marriot over this. They have more class and know how to actually fix a problem. I told both assistant managers the night and day they said wow I am so sorry we will fix that well obviously not if they can't follow their own policy. They did not offer any at all compensations for the room or offer a change at all I paid a lot of money for no sleep and my fiancé now having to get checked up at a doctor because of this hotel. This is poor customer service never ever stay here again. I am highly disappointed in the service and facility that a Hilton would offer. Next time staying at a marriot. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Superb

Jun 28th, 2020

Stayed here for over a month during the Pandemic and it was nothing but wonderful all the way around. The staff went above and beyond to make sure we were comfortable or needed any assistance. The rooms were clean and had all the amenities I needed like a keurig coffee maker and nice size refrigerator. The bed was a bit on the soft side for me but that is just a matter of personal opinion. The property was kept clean and sanitized and the staff did an excellent job following state mandated guidelines for distancing and masks. The hotel is within excellent walking distance to anything one could possibly need and plenty of opportunity for exercise in and around the Centennial Park. Kudos for a job well done, would definitely stay here when I am back in the Atlanta area. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great location

Mar 23rd, 2020

Clean hotel. Hotel staff very accommodating. walking distance to restaurants and entertainment! Convenient parking Garage adjacent to the hotel. The garage was able to accommodate a high-rise truck. Parking was expensive, but this is Atlanta. Two swimming pools and a hot tub that were all very clean. Housekeeping did a great job, especially during the pandemic Will stay at this property again.. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Good stay

Mar 22nd, 2020

Comfortable beds, quiet location, good wifi, clean rooms. The gym is not very clean and the bathrooms on that floor are pretty gross, probably due to the pool being right there as well. Avoiding the pool and gym I'd definitely stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great Location. Great staff.

Mar 10th, 2020

If you need a hotel centrally located in the middle of the action at a great rate with helpful staff, this is the one to book. I noticed a small cleanliness issue, but my stay was pleasant overall. I just wish they had breakfast included, although coffee was abundant. TRIPADVISOR.COM USER 

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