Hilton Garden Inn BWI Airport

1516 Aero Dr | Linthicum Heights, MD 21090-2243  [SEE MAP]Linthicum Heights, MD  [SEE ADDRESS]
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at the Hilton Garden Inn BWI Airport

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Guest Reviews

Tripadvisor Traveler Rating 1

Where do I begin :(

Aug 5th, 2020

I am totally disappointed with the Hilton Hotel in Ocean City. Besides the room being dated, the carpets are filthy and smell of mildew, the room is just wet and dark. I feel for $1800.00 spent I should’ve received a comfortable stay. What made matters worst is that for COVID-19 the rooms aren’t cleaned during your stay, so I had to deal with a wet musty room the entire time. I’ve been here for three days so far and I can’t wait to go home!!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Bugs, brown water and ignored.. Stay elsewhere.

May 21st, 2020

Sad to say, this was the worst experience I have had at a hotel in a long time. I stayed here because of a medical procedure the following morning. I arrived and because of Covid, the front door was locked. I rang the bell numerous times and called the front desk with no answer. After about 10 minutes, a guest was leaving and let me in. I was unable to find a employee, and even went behind the desk and yelled down the hallway with no response. After 5 minutes or so, two employees finally showed up. I was assigned my room. I had forgotten something so went down to the front desk, passing one employee who didn’t have a mask on. Look, I am not a fan of wearing a mask either, but it’s posted all over that masks need to be worn, so the employees have to as well. I can already see this is going to be a long review, so I’ll just post the bullets of the room.. 1- toilet half flushed majority of the time, and then constantly ran starting around 10pm. 2- toilet paper holder falling off the wall. 3- brown water coming out of the shower that cleared up eventually 4- Anytime the wind blew, the window was banging. I don’t know if faulty window or branches, but it was windy all night. Lastly, when I got up in the AM, I found ants crawling on the bed. I brought this up when I was checking out and got a cursory, I’ll let maintenance know.. I would have expected some better customer service at that time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Very good stay, in spite of lack of resources and plan during COVID-19 outbreak

Mar 18th, 2020

I stayed at this property in a 1 bedroom suite for one night on my outbound flight from BWI PRO’s • Large room with plenty of space • Large, well-lit tile bathroom area and countertop with plenty of space for toiletries • Decent bed excellent choice of foam or feather pillows • 4 outlets and 4 USB’s bed side to power electronics with clock • Has workout room, indoor pool and whirlpool (closed due to COVID-19) • Large work desk but horrible chair with 2 unused outlets and 2 USB ports • Suites have mini-bar area with solid surface counters, microwave/fridge combo • Extra closet space • Clean • Well stocked pantry in lobby for missed items and snacks CONS • No night light in bath area. Really Hilton? They’re a $1.00 at Walmart • Indifferent front desk attendant. Wasn’t going to process my Diamond upgrade • Some light-moderate traffic sounds in room I enjoyed this property and will stay here again in the future. IMHO the 1 bedroom suite is a waste of space unless you just need the extra room. The space is not utilized well with a huge bathroom with a cast iron tub/shower combo and an additional corner shower. Overall I would give this property a 94/100 and a 85/100 for value as it’s getting a little pricey. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Nice property; good common areas

Mar 9th, 2020

We had a one bedroom king suite for 2 adults and 2 kids - it was a great space with 3 sinks in the bathroom and spacious main bedroom. We were there for our girls' dance relationship so the prep space was much needed. In the evenings, there was a nice common space for a pizza party with a few other families. Overall the property is well maintained and the staff was friendly. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Wonder New Years experience.

Mar 8th, 2020

My wife and I stayed overnight at the Hilton Garden after attending a wonder and extravagant New Years Eve gala hosted by to hotel. The event was spectacular, diverse (music and entertainment) and fun. The hotel offered a free breakfast buffet the next morning with a wide variety of breakfast foods as well as an omelet to order station. Would definitely go again. TRIPADVISOR.COM USER 

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