Hilton Garden Inn Bozeman

2023 Commerce Way | Bozeman, MT 59715-7500  [SEE MAP]Bozeman, MT  [SEE ADDRESS]
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Courtesy of Hilton Garden Inn Bozeman

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Guest Reviews

TripAdvisor Traveler Rating 2

SURPRISE...NO SHUTTLE SERVICE!

Jun 27th, 2020

Due to COVID-19 there is NO FREE SHUTTLE SERVICE TO AND FROM THE AIRPORT. Transport to and from the airport is $30-$35 each way and you are expected to make this arrangement yourself. I understand that this is not the fault of Hilton. However...there is no notification of this on the Bozeman HGI website, they continue to advertise "free airport shuttle", and actually have their shuttle parked at the front door. I arrive by rental car and was not informed of thus until I returned the rental car and then found out there was no shuttle to bring me back from the airport. The front desk person told me I had the choice of Uber, Lyft or cab but made no effort to arrange a pick-up for me. Fortunately I had the Uber App already on my iphone. The next morning several other guests got the same surprise while trying to get to the airport. Fortunately we had made our own taxi arrangements the night before and were able to share the ride so no one missed flights. Bozeman HGI should notify all current and potential guests of this issue and assist in making arrangements. It should not come as a last minute surprise especially when the front desk staff know it's a problem. It's the lack of communication of a known issue and lack of willingness to lend assistance that influenced the low rating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing place

Jun 10th, 2020

Amazing place to stay! All employees are amazing! they made me feel welcome, in special Maria from the restaurant. She was super friendly, engaging and remember what I like for breakfast! My visit was during Covid and The hotel was very clean and they take very seriously the Safety of their employees and guest using face mask and providing hand sanitizer. I definitely come back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Love that Room Windows Open! Esp. now that fresh air matters even more

May 29th, 2020

This has always been the hotel we recommend to friends who visit us. Folks liked that the windows open to fresh Montana air. With all hotels using even more cleaning and disinfectant products due to COVID, it's great to be able to clear out that smell - AND have clean fresh air in the room (instead of only recirculated HVAC). Had friends stay in February in one of the completely renovated rooms, which was really nice. I think that renovation is now hotel-wide. Sit down/made to order breakfast is also a surprisingly solid choice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good hotel - under remodel

Mar 12th, 2020

My Sig Other and I were on a ski trip out to the Big Sky / Bozeman area in late February - early March. While hotel remodeling is annoying, they have done a reasonably decent job of limiting issues for the hotel occupants. I have to admit, I was impressed with the cleanliness and quality of the room we received. The staff was very polite. That being said, the back entry way was littered with peanut shells and emptied White Claw drink cans, and the back entry security lock was not always engaged, or was propped open. I would be happy to return to this Hilton facility in the future, as the post remodel hotel will likely be much improved. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Not disappointed

Mar 1st, 2020

This hotel was undergoing an extensive remodel -- despite this out room was squeaky clean, linens and beds comfortable, beautiful shower and overall room furnishings. Staff friendly and very accommodating. I'm picky about hotels and this hotel stay was beyond expectation! TRIPADVISOR.COM USER 

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