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at the Hilton Garden Inn Charlotte North
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Great staff, unclean rooms
Mar 18th, 2020
The staff is friendly but the room was a disaster. Alcohol left in room by previous occupants, when my wife and young children checked in, yellow greasy substance in bathroom, confetti and half inflated balloons on the floors. Pool not operational and no warning ahead of time. No wifi in room, staff did not know how to resolve issue TRIPADVISOR.COM USER
My stay at the Hilton Garden
Mar 3rd, 2020
I would book again at this hotel, I only had one request made, and had to follow up with the front desk. My sheets weren't changed! When I put a request in, they still did not do it until I got the front desk involved. Other than that, the bed was cozy, the room was clean, and I loved the location. Staff was friendly! TRIPADVISOR.COM USER
Did Not Impress
Feb 27th, 2020
This hotel needs to be updated. My wife and I were not impressed with our room. It felt outdated. The fitness center was ok...but could be better. My wife did enjoy the breakfast. This wan't the worst hotel I've stayed in, but it could definitely use some renovations to the rooms. The rooms need a modern 2020 feel rather than an outdated 1990's feel. TRIPADVISOR.COM USER
Reservation may not mean what you think it does
Feb 22nd, 2020
They gave away my room that had a whirlpool tub in it that I was looking forward to due to Valentine's day the past week? Even though I had reserved the room. Because I am only one person staying in the room, I guess they didn't think I need a nice whirlpool tub? TRIPADVISOR.COM USER
Getting dated - needs an upgrade
Feb 21st, 2020
Standard Hilton Garden fare. Rooms are getting dated and the place needs a refurbishment for sure. Otherwise a decent place. Location is good. Access to I-77 and I-485 is not too bad. Lot's of places close by to eat. There is a "bar" in the lobby in case you don't want to leave the premises. I would stay here again if in the area. Fairly convenient for the airport - about a 15 minute drive with no traffic. TRIPADVISOR.COM USER
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