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at the Hilton Garden Inn Charlotte Uptown
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Jan 7th, 2021
In all the years of travel I always try to book at a Hilton Hotel. This Hotel is not managed well at all. Upon arrival the lobby smelled of marijuana and the two employees that were there were high on something. I requested the security manager contact me . The next day I received a call from a person named Paul Horner claiming he was the head of security. I have never been treated so poorly in my life. This person has no business dealing with the public , let alone being in a customer service business. The langugage that this employee of Hilton used is absolutely disgusting. I have canceled my account with Hilton and will never be back. TRIPADVISOR.COM USER
Worst Hilton Experience!
Nov 3rd, 2020
I routinely stay at Hilton hotels. This was the worst by far. I get things will never be perfect but look at the photos below. 1) wallpaper peeling revealing this dark residue 2) wallpaper peeling in general 3) Light fixture in bathroom was crooked with wires exposed at the top and a major amount of dust Inside 4) water faucet loose, very wobbly 5) shower curtain rod/hardware loose/crooked TRIPADVISOR.COM USER
Staff Not Even Trying
Jul 16th, 2020
Stay Report - 7/15 - 7/16 Location: The hotel is located in "uptown" Charlotte which is actually downtown. It's across the street from the NASCAR museum and a few blocks from all the downtown sports stadium, convention center etc. It's also easy to get to off I-277. Location wise it's pretty ideal for either work or for fun in Charlotte. The area around the hotel especially is quiet and there is some limited street parking. Hotel: The hotel is very nice for an urban style HGI. I was actually surprised it was as old as it is as it seems very new. There's an attached parking garage though if you turn onto MLK from Caldwell be advised the entrance to the garage is the second right. There is also supposed to be valet parking shared with the adjacent Hampton Inn but I didn't see anyone when I was there. The hotel has a small snack shop in the lobby and a lot seating in said lobby along with a currently closed restaurant. The hotel is in fact doing no food service whatsoever despite it being legal to do so in North Carolina. There's also a small indoor pool which is currently closed. Check In: I had to use digital key as no one answered the intercom when I tried calling from the parking lot. When I came into the lobby there was no one at the desk. This was a common problem, the desk agent would disappear into the back and I'd have to wait for her to come out so I could get assistance. Room: A little on the small side but overall quite nice. Large TV, desk, easy chair, nice view of downtown, a large bed with outlets next to it and a small bathroom. Wifi and water pressure were very good as is soundproofing. Dining: As mentioned everything is closed except the snack shop. Overall I liked the hotel but I was very disappointed in the staff. It was impossible to find them and when I did interact they were rude and unhelpful. I understand times are tough for the industry right now but people here weren't even trying and it was very offputting. TRIPADVISOR.COM USER
Covid-19 Service Changes
Jul 2nd, 2020
The breakfast is strictly grab and go items. The buffet was shut down. Housekeeping is on an as requested basis. You need to let the front desk know if you need cleaning before 9:00 am. Lobby staff was very efficient and friendly. Room was well-furnished and clean. TRIPADVISOR.COM USER
Valet service was exceptional!
Mar 17th, 2020
Hunter with valet was super helpful and polite! The hotel was very clean and resourceful as well! Erik was really helpful and a very nice gentlemen. Rooms were nice and comfortable with a very good view of uptown! TRIPADVISOR.COM USER
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