Hilton Garden Inn Cleveland Downtown

1100 Carnegie Ave | Cleveland, OH 44115-2806  [SEE MAP]Cleveland, OH  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Mostly good

Nov 23rd, 2020

I came here for two nights over a weekend to see the Eagles play the Browns. I appreciated how easy it was to get to the hotel from the airport- you ride the RTA up about nine stops and have less than a mile's walk (really about a half mile) to get right to the hotel, which was really convenient. If you're driving (which I don't recommended unless you want to waste $18/night), you d have super easy access to 90/71- literally half a block away. The room was satisfactory and you could tell this is one of the hotels taking COVID seriously, with a plastic-wrapped remote and a mask-mandate that was actually met by staff. It was also nice to have a functioning refrigerator and microwave in the room. Staff member checking me in told me how I could purchase alcohol after the new 10pm curfew, which was nice. However, it was a bit off-putting to have a humongous group of guests (looked like a large religious group) gathered in the lobby on one of the mornings- literally 50-60 people packed into the lobby which is a recipe for disaster. Also, I booked a Priceline deal and this is one of the places that clearly goes out of their way to punish you for that by assigning you the handicap room when it sure looked like there were quite a few rooms available, which I didn't appreciate, although, aside from a funky shower head that still worked fine, it wasn't too noticeable. TV also had a hard time getting ESPN one night, no sound, but only for ESPN- not sure if that's the hotel or cable/satellite. Food deliveries never made it to my room either- not the hotel's fault, but it was super annoying, as I noted other people on my floor having deliveries brought right up to their rooms and head a staff member telling that to someone on the phone. Location isn't in the prime of things but it's not as bad as some people make it seem- it's a close walk to get there- about a half mile. It's literally next to Progressive Field and Rocket Arena, so going to an Indians or Cavs game, this place would be great. FirstEnergy is about a mile and a half away- I walked it, but you could easily get a rideshare up. As a runner, I found this to be a good location- head all the way up 9th (abut a mile) and then turn right on Marginal by the RRHF and you'll (eventually, after passing Burke Airport) wind up on a trail that goes along the lake for miles- I got ten-mile runs in easy both mornings I was there. However, it was a bit intimidating running up and down 9th- even on Sunday morning there were a significant amount of cars on the road, so be careful. Overall, this place was decent. I'd probably give it five stars if they weren't in the business of making deal customers "pay" by giving them the least desirable rooms when there clearly looked to be several others available. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Location and great service

Oct 13th, 2020

It was a peasant surprise to find a place to stay of this quality that was so user friendly for parking and accessibility near the St Vincent's Hospital. It is within walking distance and also near the playhouse district, within minutes of restaurants and more. Place is very clean and making every effort to comply with COVID precautions but still keep guests as "happy campers" as possible. Staff went above and beyond to assure we had a place to stay when my brother's hospital release date was set back a day. Location is easy access for I-77 and I-71. I would definite consider this place again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great service

Sep 7th, 2020

Great help from this nice man Roy D’mello , tossed my keys into the bushes and trees accidentally and he Was kind enough to get down and cut and the bushes to help find em and that he did. Appreciate the service! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

The phone reservation system is living hell!

Aug 31st, 2020

They waste a ton of your time when you try to make a reservation. Don't know how they stay in business with this mistreatment of potential guests. Very inconsiderate. You have to listen to untold minutes of blab, only to be put on hold for incredibly long waits. For sure won't be staying here. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Resting point for move across country

Aug 18th, 2020

Moving from MA to IL. Stopped in Cleveland for the night. Jessica at the front desk was super helpful and accommodating. She made staying at the hotel less stressful during Covid-times. She accompanied us to our room to explain the cleaning and sanitizing process now being done during Covid. The hotel itself was clean and comfortable. TRIPADVISOR.COM USER 

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